topic Re: Charging issue in XA Series

Charging issue

elSamY — Tue, 12 Jun 2018 17:03:27 GMT

Hello

I've have a major issue since yesterday update...

unable to gain at least 1%...

I was able to see % decreassing few % within a minute.

I'm suspecting something has gone wrong since the last update...

last time I've made an update I loose BT this time it's a battery issue from my customer POV.

Build 48.1.A.2.21

thanks for helping cause my Sony useless now...

Thanks & Regards from France

Lord_viridis — Tue, 12 Jun 2018 17:35:33 GMT

What charger are you using?

elSamY — Tue, 12 Jun 2018 18:20:45 GMT

Hi Viridis

it's not only a matter of charging...

as you can see on the screenshot when it's 75% charged it took less 20 minutes to down to 0%.

everything was woirking fine before the update of yesterday.

As charger I'm using the one provided with the phone and 2 other cables one in my office and one in my car...

never seens such beaviour since yesterday update !!??

Thnaks & BR

elSamY — Tue, 12 Jun 2018 18:47:43 GMT

since 2 hours on the charger have reached 38 %...cool

i unplug the phone to take a picture without quitting the camera apps then I plug it back...

I take a coffee and now the phone is screaming cause it has reach 0% on the plug !!!

HELP take me back to the past to remove this rusty update !!!

Lord_viridis — Tue, 12 Jun 2018 19:11:00 GMT

That clears most issues.

elSamY — Wed, 13 Jun 2018 19:01:39 GMT

I'l trying to perform what you advise me but...

I'he put it on the plug to charge it arrived at 47% I unpulg it to plug to my PC I was not able to do anything cause it has downed to 0 %.

Thank you Sony the quality of your security bundle, I'm really really protected...a bit too much maybe.

will try in few hours...

Lord_viridis — Thu, 14 Jun 2018 08:03:40 GMT

I would look at getting that XA1 to Local support for an evaluation tbh.