topic Re: XA1 Ultra - Quick Launch Camera button loads camera but with black screens in XA Series

XA1 Ultra - Quick Launch Camera button loads camera but with black screens

Eggb4p — Mon, 07 May 2018 13:33:34 GMT

Since the Andriod 8.0.0 update, pressing the Quick Camera button while the phone is in Stand-By results in the camera app starting with a black screen.

I was hoping that along with other issues like the DND button not showing correctly anymore etc it would be resolved with a bug fix release but as yet, nothing.

You can see all the usual icons as if the camera was working correctly expect the actual view finder part is just black. It remains black even if switching to front camera or recording function.

If you take a picture, the picture comes out fine but you just can't see what you're actually viewing on the phone screen.

If you press the button while the phone is active, even on lock screen then it works fine but from Stand-By it just results in a black view finder.

Re: XA1 Ultra - Quick Launch Camera button loads camera but with black screens

Uliwooly — Mon, 07 May 2018 18:29:49 GMT

@Eggb4p

Could you clear the camera app data and test it in >>> safe mode

Settings > apps > apps info > camera > storage > clear data

Re: XA1 Ultra - Quick Launch Camera button loads camera but with black screens

Eggb4p — Mon, 07 May 2018 18:51:19 GMT

Data cleared and restarted in Safe Mode - same result, no image on view finder 😕

Re: XA1 Ultra - Quick Launch Camera button loads camera but with black screens

Uliwooly — Mon, 07 May 2018 19:01:20 GMT

@Eggb4p

how about diagnostics?

Could you test your device?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: XA1 Ultra - Quick Launch Camera button loads camera but with black screens

Eggb4p — Mon, 07 May 2018 20:07:10 GMT

Everything tests fine.

It just seems to be a bug in the latest update (Oreo) as it worked fine before the update, like so many other things.

Re: XA1 Ultra - Quick Launch Camera button loads camera but with black screens

Sander31 — Tue, 28 Aug 2018 17:54:43 GMT

I'm experiencing the same issue with my Xperia XA1. I don't have the issue when the camera is already 'awake' and than clicking the camera button. But when waking the phone with the camera button, it shows black (except UI). Also, shooting photos and video still works, although the screen remains black. Ideas?

Re: XA1 Ultra - Quick Launch Camera button loads camera but with black screens

XxlordxX — Thu, 29 Nov 2018 00:12:10 GMT

Same issue here. I downloaded open camera for Google and now works but only with that software and my front camera disappeared