topic Re: Problem in high - temperature device from back during use in XA Series

Problem in high - temperature device from back during use

IbrahemAlrhya — Mon, 18 Dec 2017 21:14:00 GMT

~~المشكلة في حرارة الجهاز العالية من الخلف اثناء الاستخدام رجاء الحل~~

Problem in high - temperature device from back during use

Re: Problem in high - temperature device from back during use

ChloeS — Tue, 19 Dec 2017 01:39:57 GMT

Hi @IbrahemAlrhya

Welcome to the community!

I have translated your post as this is a Global forum and all posts/replies must be in English

If you use your device to talk, transmit data, or play games or music for an extended time, the device may get hot. This is normal because in these conditions the device uses more power than usual and therefore generates more heat.

However, if you notice the device getting hot or overheating at times when there is not extended use it could be due to something else, a third party application for example.

Can you start your phone in safe mode so we can test this and find out if there is an app installed causing the problem.

Let me know how it goes

Re: Problem in high - temperature device from back during use

Yasseralfrran1 — Fri, 28 Jun 2019 06:31:12 GMT

~~اول جهاز استخدمه ترتفع درجة الحرارة، اتوقع بسبب التحديثات، هذا عيب مصنعي، الى الان ماحد عرف يرد علي~~

The first device I use is a high temperature, I expect due to updates, this is a manufacturing defect, so now one of the custom answers me

Re: Problem in high - temperature device from back during use

Yasseralfrran1 — Fri, 28 Jun 2019 07:20:27 GMT

~~وجهة نظر،~~

مع وجود المنافسة الشرسة قمت بقتناء شركات مختلفه الى اني وجت التقنية والجوده مع سوني، لاني اقتنيت جهازين، الوكيل بالسعودية لم اوقف نشاط بيع اجهزة سوني 😔

Point of view,

With the fierce competition, I bought different companies, I got the technology and the quality with Sony, because I bought two devices, the agent in Saudi Arabia did not stop selling the Sony equipment.