topic Re: Messaging app crashing on specific contact while opening multimedia text in XA Series

Messaging app crashing on specific contact while opening multimedia text

Dokuji — Thu, 02 Nov 2017 20:56:27 GMT

I will start by saying that I am a general fan of Sony electronics and gaming, and am extremely disappointed with my xa1 ultra. I bought it brand new yesterday. Will be returning it tomorrow....

As for the specific issue of this thread, my stock messenger app has decided to crash when a specific contact of mine, who also happens to be my most important contact, my fiance, sends me a multimedia message. I cannot say for a certainty it would only be just this one, as I haven't used the phone long enough to start more than 4 total text threads... However the other contacts are able to send photos to me with no issue.

Here is what is happening exactly:

I receive the notification of a new text, I can open the messenger app, I can click on her profile and open the contact page, and I can even click the thumbnail preview and open the larger preview of the image itself, but I cannot open the actual text/conversation thread. The minute I click on it, it crashes the messenger app and says "messaging has stopped" with a prompt link to restart app.. If I do this, and again attempt to open the message, it crashes again only this time the error says "messaging keeps stopping" and prompts me to close app. Basically the equivalent of saying to me "oh well you're SOL buddy" very helpful.....

This happens no matter how I try to access the message thread, whether it be through messaging itself, through the push notifications, or through contacts, etc. Etc.

I have tried clearing caches and permissions, I have tried launching the OS in safe mode, I have tried force stopping, disabling, deleting permissions for the app and other apps linked with it, reboots, hard reboots, etc etc etc and finally I performed a factory reset and STILL this continues to happen with a fresh factory RESET. everything is up to date and nothing extra has been Installed...

This is not my only issue with this phone. Or rather, the software itself. I like the phone, the display, the physical properties, but either Android 7.0 is a hot mess, or the Sony custom overlay is to blame... But I suspect a healthy dose of both.... This phone and nougat have both been out for long enough to where this many user interface and app errors are inexcusable. I will be swiftly getting a refund for this phone and staying far away from Sony Mobile for quite some time.

I was not able to find this specific issue so I wanted to post it so hopefully it can be addressed for the next sorry SOB who comes across it... Or at least put it out there as a known issue...

Re: Messaging app crashing on specific contact while opening multimedia text

melisaaallen200 — Wed, 08 Nov 2017 20:32:27 GMT

I'm having the same issue. It seems to be with iPhone contacts. I've tried the resolutions found regarding a Facebook usage causing it, no help. I can start a new message from scratch and send to the correct but cannot open the existing thread. I can also use the quick reply, but again, cannot see the message received.

Note.... I've had the phone for a while and this is a new issue in the last two months.

Re: Messaging app crashing on specific contact while opening multimedia text

Nigo1986 — Sat, 09 Dec 2017 02:32:24 GMT

SO IS SONY NOT GOING TO TELL US HOW TO FIX THIS ISSUE

Re: Messaging app crashing on specific contact while opening multimedia text

Jwizzy — Mon, 11 Dec 2017 02:49:57 GMT

I am having the exact same issue!!!! I bought the phone the day it came out. By the next day it was having this issue. It is most definitely not just related to an iPhone mms as stated by an earlier reply my father and brother both use Samsung S6 who send me mms messages and I can't open them at all. The messager app just crashes. This is very annoying SONY FIX IT NOW!

Re: Messaging app crashing on specific contact while opening multimedia text

Cloudsurferfilm — Sun, 28 Jan 2018 21:55:13 GMT

Mine is doing the same exact thing I just bought this phone yesterday. Still haven't found a cure. Sony fix this problem

Re: Messaging app crashing on specific contact while opening multimedia text

8997 — Mon, 05 Feb 2018 21:39:45 GMT

I switched to the android messages app. Now I can see all my messages. Dowload android messages from the play store if you don't already have it. Go to the settings menu, apps, messages(not messaging). scroll down to sms. Change it to "yes". That's it. You can disable the "messaging" app that came with the phone.

Re: Messaging app crashing on specific contact while opening multimedia text

Silvss5769 — Fri, 16 Feb 2018 02:34:02 GMT

the same thing is happening to me!! I tried sending myself an image from my sisters Samsung S8 and now it crashes my messaging app completely!

Re: Messaging app crashing on specific contact while opening multimedia text

GM2010 — Wed, 28 Feb 2018 20:45:42 GMT

I just purchased this phone and i am getting the same problem with 2 of my contacts. Has anyone received and answer from Sony?

Re: Messaging app crashing on specific contact while opening multimedia text

Uliwooly — Wed, 28 Feb 2018 20:50:19 GMT

@GM2010

Do elaborate on your issue.

Re: Messaging app crashing on specific contact while opening multimedia text

Latinaheat114 — Sun, 04 Mar 2018 04:57:34 GMT

Dang I'm getting the exact same thing it's bad to where my fiancée thinks I'm ignoring him. That's messed up you would think that so many of us with the exact issue they would make some attempt to fix the issue. Thanks for this I thought it was me doing something wrong. I better go get my money back before it's to late

Re: Messaging app crashing on specific contact while opening multimedia text

Pluvoid — Mon, 05 Mar 2018 01:09:26 GMT

This fix worked beautifully. Thank you!

Re: Messaging app crashing on specific contact while opening multimedia text

Bibi1975 — Wed, 14 Mar 2018 01:20:37 GMT

What fix?

Re: Messaging app crashing on specific contact while opening multimedia text

Blake4 — Mon, 19 Mar 2018 18:32:12 GMT

This was extremely helpful. I have been dealing with this for months and it is SO frustrating! I downloaded the new messaging app and the problem appears to be fixed. Thank you SO much!

Re: Messaging app crashing on specific contact while opening multimedia text

Cindergranny — Sun, 27 Jan 2019 18:45:49 GMT

The person sending the message has uninstalled or force stopped the other messages app...while allowing message plus to run. If the other messages app is allowed to run also this will solve the problem. It did for me.

Re: Messaging app crashing on specific contact while opening multimedia text

Callmesire — Sun, 17 Mar 2019 03:40:59 GMT

Thank you!

Re: Messaging app crashing on specific contact while opening multimedia text

BRIBOT — Sat, 21 Mar 2020 15:54:42 GMT

It's NOT the Sony phone! It is however the cause of certain Iphone users (model, software, etc) and the ability of messaging to relay it. If anything, blame the corrupted Apple company. Remember they currently have a lawsuit ready to initiate, because of programming their batteries to drain quickly. After all it's a liberal company, therefore, lie, cheat, steal!

To work around this Apple corruption, (and to not fool you too into thinking Android phones have the problem) simply download MESSAGES and use both if you still like messaging. Messages will read all the problem iphone messages you might get, even if old if not deleted.

Re: Messaging app crashing on specific contact while opening multimedia text

spotandme — Mon, 01 Nov 2021 10:17:08 GMT

Hi. What was the fix?