topic Re: home screen button is missing! (Xperia XA Ultra) in XA Series

home screen button is missing! (Xperia XA Ultra)

wynnn — Fri, 18 Aug 2017 12:14:28 GMT

missing home screen button and other appsI cannot access the my application screen

due to missing Home screen button!!this button is missing!!

Please help!

Re: home screen button is missing! (Xperia XA Ultra)

Emil — Fri, 18 Aug 2017 12:32:10 GMT

I'm sorry to hear this. I recommend that you reboot your device to safe mode. This will temporarily disable all of your downloaded apps, if it works in safe mode it is most likely one of your downloaded apps that are causing this behavior.

If you are still experiencing the same behavior I'd recommend that you reset Xperia Home. Note that this will reset your home screen, to do so, go to: Settings > Apps > Tap ... > Show system > Xperia Home > Storage > Clear data > Ok. Then restart your device.

Keep me posted on how it goes.

Re: home screen button is missing! (Xperia XA Ultra)

wynnn — Fri, 18 Aug 2017 12:53:27 GMT

Good day Sir Emil,

The Home screen button is missing, so I can't really access application screen to go to settings.i have encircled the only button that i can accesswhich on a well functioning Xperia it should have its home screen button like this( This image was downloaded from google)

Re: home screen button is missing! (Xperia XA Ultra)

Emil — Fri, 18 Aug 2017 14:41:49 GMT

You should still be able to pull down from the top of your screen to access the quick settings menu. Here you can tap the small cogwheel in the upper right corner to access the settings menu.

Let me know how it goes.

Re: home screen button is missing! (Xperia XA Ultra)

King31689 — Mon, 18 Sep 2017 01:49:53 GMT

I have the same issue with my XA ultra dual. I also did everything you've said here, when i enter safe mode i still cant see my home screen button menu and apps. And when i go to settings>apps>show system>xperia home to clear the data and cache but both are already cleared. Right now im using google assistant to open an app.

This is a sample. Screenshot taken from my xperia XA ultra dual

Screenshot taken from my XA ultra dual.

Re: home screen button is missing! (Xperia XA Ultra)

Qatrium — Tue, 03 Oct 2017 09:36:51 GMT

@King31689

I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.

Re: home screen button is missing! (Xperia XA Ultra)

Tate2 — Wed, 29 Aug 2018 18:10:05 GMT

I'm frustrated with my two months old ultra experia dual Sim that I'm not able to access my apps because the home screen is missing and I have tried all the process of bring it back so that I can enjoy my device

Re: home screen button is missing! (Xperia XA Ultra)

Qatrium — Thu, 30 Aug 2018 04:41:01 GMT

@Tate2

Long-press on any empty area on your homescreen then choose "Settings", then find an option called "Hide apps icon" or "Enable swipe up" then disable it.

Re: home screen button is missing! (Xperia XA Ultra)

Tim1234 — Tue, 04 Dec 2018 11:03:22 GMT

This solved my problem

Re: home screen button is missing! (Xperia XA Ultra)

Curiosity1 — Fri, 10 May 2019 16:52:57 GMT

I experienced that problem.. But on my own i find the solution..

Menu button was gone right! But you can access the setting.. Now go to settings then apps then xperia home then at the top right corner of the screen click that and you will see

"UNINSTALL UPDATES." press it and it will solve your problem.. It restart your screen and the home button is THERE.. 😊😊😊