topic continuous rebooting in Other/General

random reboot and apps opening

jim40 — Thu, 15 Oct 2015 17:13:51 GMT

My phone has been randomly rebooting itself for a while now. It does it frequently, sometimes 3-4 times in a row. What is going on?

Also, it opens the browser and playstore randomly as well and I get some spam thing. This is chewing up data.

I ran an anti-virus but it doesn't find anything.

Help!!

Re: random reboot and apps opening

Uliwooly — Thu, 15 Oct 2015 17:21:10 GMT

@jim40

Do you experience the same on safe mode

does your phone has a protective film/case?

do you have any antivirus or taskiller apps? have you sideloaded any apps?

Re: random reboot and apps opening

jim40 — Thu, 15 Oct 2015 17:22:57 GMT

Hi, Never tried safe mode. Have very few apps and no games. No case or anything

Re: random reboot and apps opening

Uliwooly — Thu, 15 Oct 2015 17:27:43 GMT

@jim40

Safe mode will disable third party apps, if you don't experience the same issue then it's a third party causing it.

Re: random reboot and apps opening

jim40 — Thu, 15 Oct 2015 18:19:16 GMT

that seems to have worked, just did it though. Thanks very much!! What is a 3rd party app?

Re: random reboot and apps opening

Uliwooly — Thu, 15 Oct 2015 18:24:22 GMT

@jim40

Any app that you've installed (not preloaded apps)

Re: random reboot and apps opening

jim40 — Thu, 15 Oct 2015 18:53:34 GMT

So I am the 3rd party lol. thanks so much for your help!!

Re: random reboot and apps opening

Uliwooly — Thu, 15 Oct 2015 19:05:07 GMT

@jim40

Anytime

continuous rebooting

jim40 — Fri, 16 Oct 2015 15:34:08 GMT

my SP continuously reboots itself, turning off and on. Why is it doing this? Doesn't matter if it's fully charged or not

Re: continuous rebooting

xavinux — Fri, 16 Oct 2015 16:02:42 GMT

Hi @jim40

Please, boot your device into safe mode as explained here. If this issue is not present in this mode, that indicates a third party app is causing the problem. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep.

Re: continuous rebooting

Uliwooly — Fri, 16 Oct 2015 16:40:00 GMT

@jim40

Do you experience the same without the SIM and SD cards?

Re: continuous rebooting

jim40 — Fri, 16 Oct 2015 17:45:03 GMT

how do I clear the cache?

Re: continuous rebooting

xavinux — Fri, 16 Oct 2015 17:49:50 GMT

Hi @jim40

From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on app you want to clear cache to.
5. Tap Force stop -> Clear data.
6. Restart the phone.

Re: continuous rebooting

jim40 — Fri, 16 Oct 2015 17:52:25 GMT

I never tried without cards

Re: continuous rebooting

Uliwooly — Fri, 16 Oct 2015 17:59:52 GMT

@jim40

test it and report back.

Re: continuous rebooting

jim40 — Fri, 16 Oct 2015 18:18:26 GMT

ok, so deleting apps and clearing the caches seems to be working so far. I will be back if it keeps rebooting.

Thanks for your help!!!!

Re: continuous rebooting

Uliwooly — Fri, 16 Oct 2015 18:20:21 GMT

@jim40

Great, keep us updated.

Re: continuous rebooting

xavinux — Fri, 16 Oct 2015 18:23:14 GMT

Hi @jim40

Glad to read this, keep us updated please.