topic my network connection is gone in Other/General

my network connection is gone

Afn5 — Fri, 22 Feb 2013 08:35:55 GMT

when i first got the phone is was fine

i had full connection and everything

now

idk what happened

but no connection at all!!

all i have is a red x on the connection bar

and my using the same network carrier and same sim

i thought maybe it's a system problem

so i tried to repair the phone with the pc companion

but i'm stuck at this

i do what it says but nothing!

the phone turn on and that's it

so what should i do now?

Re: my network connection is gone

Nabeel — Fri, 22 Feb 2013 08:40:15 GMT

Do not repair it at this moment

Go to settings > more > mobile networks > Network mode > select GSM only.

( Or if it's already on GSM only then select WCDMA only

Re: my network connection is gone

Afn5 — Fri, 22 Feb 2013 09:11:24 GMT

i did this and i got two bars of connection

then a red x on the connection bars

and when i search for providers i get nothing

idk why

i always have providers

i'm trying to make my search manual

but i select it and it sill automatic

Re: my network connection is gone

Nabeel — Tue, 26 Feb 2013 07:24:20 GMT

Previous reply of mine has gone due to roll back of forum

Did you follow it ?

There might be a problem with your sim card, Try taking out the sim and reinserting it

If that doesn't help then repair your phone . It should rule out the problem

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions

http://www.sonymobile.com/global-en/tools/update-service/

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Re: my network connection is gone

Afn5 — Wed, 27 Feb 2013 08:49:03 GMT

thanks so much for your help

it wasn't working at first then i tried on my other laptop

it worked!!

thanks so much

i have full connection now ^^