topic Re: Sony Xperia M4 Aqua Blue Screen? in M Series

Sony Xperia M4 Aqua Blue Screen?

edmonddantes182 — Fri, 29 Apr 2016 12:54:13 GMT

Hey everybody, my one friend currently has a Sony Xperia M4 Aqua and whenever she powers on the phone, it will say "Sony" and then "powered by android" but then a blue screen appears. I have a picture but I just found out that I don't know how to post a picture in Xperia Support. If it's possible, please tell me. Thanks!!!

Re: Sony Xperia M4 Aqua Blue Screen?

MarlonUk1 — Fri, 29 Apr 2016 12:59:04 GMT

does it happen over and over again? if it does it mean its on boot loop.

try to software repair using Xperia Companion

Re: Sony Xperia M4 Aqua Blue Screen?

ThierryMalta — Sun, 12 Jun 2016 11:11:41 GMT

I have the same with a M4 Aqua Dual. On facebook I call it Sony's Blue Screen of Coma, because sometimes after it just shut down, sometimes it reboot. Uncertain outcome of Coma...

Re: Sony Xperia M4 Aqua Blue Screen?

MCH78 — Tue, 14 Jun 2016 17:50:34 GMT

I started having this problem a week or so ago. I've done four software repairs and one restore factory settings, but it still happens. When the phone is active and I've re-added apps, etc, any apps or features I try to use are very slow and often just freeze for prolonged periods of time. If I have to shut it down/restart, I will get the blue screen/boot loop for a very long time before it works again.

Does this need a repair?

General failure: maybe you experienced those symptoms

ThierryMalta — Tue, 27 Sep 2016 21:49:10 GMT

Dear all,

I have an Xperia M4 Aqua Dual.

After only 10 months of happy moments , I suddenly experienced

- a big crash

- apearance of the SONY's "blue screen of death" (just a blue screen, no text) followed by a sudden shut down (and the battery isnot empty at all)

- generally verheating device (at the top part) and draining battery (the happy period when it was functioning normally, the device overheated only with Skype)

- difficulty to boot (normal procedure deliver jsut this blue screen of deathn then nothing and booting only if the power button is pressed 10- 30seconds)

- very (very!) slow operations (e.g. about 30 secondes to get the camera, 20 secondes to get sms messaging) - Back to the main screen, apps icons appear progressively during 3 to 10 seconds, while they were appearing progressively.

- the gps does not work at all, as confirmed by the diagnostic tools.

So it's unusable. Any 5-year old phone that somebody left in a drawer should be better.

Any advice? (I know I could again make a factory reset from the phone and a software repair with Xperia companion. But it has no effect before. It will just wipe out again everything on my phone.)

All the best to everybody,

Thierry

Re: General failure: maybe you experienced those symptoms

Uliwooly — Tue, 27 Sep 2016 21:50:48 GMT

It seems that you experience this 3 months ago, you can either repair the phone with XC or constant your Local support

Re: General failure: maybe you experienced those symptoms

bassem_hasan — Tue, 06 Dec 2016 17:22:49 GMT

I have the same issues in my M4 aqua, did you reach any solution?

Regards,

Re: Sony Xperia M4 Aqua Blue Screen?

Shen02 — Wed, 07 Dec 2016 18:26:19 GMT

I think u should repair that device from where u brought.
or the quality that device u brought.
check the imei number from the eight digit.
02 n 20 is poor quality.
00 n 01 is the best quality.

Re: Sony Xperia M4 Aqua Blue Screen?

xavi_julia — Wed, 04 Jan 2017 15:53:07 GMT

What does that mean?? Are there different types of quality for the same phone??

I'm checking mine now...

Is it the SI number?? The one above the IMEI, it has four digits a dash, then four more a space and a 2.

Does that 2 mean that it is poor quality? Now I'm starting to understand why the phone usually crashes, the call speaker dead half a year after its purchase, the screen once lowered the quality and now seems to have a lot less contrast, less color info overall, pixels are more visible and if images are still a lot of time, they end up printed on the screeen (for example bottom arrows, when I watch a video on YT, they disappear, but you can still see the shape pictured in the place were they were)...

BTW I can't even turn on the phone without being bluescreened therefore cannot perform Xperia Companion repair...

Thanks for reading.... ;D

Re: Sony Xperia M4 Aqua Blue Screen?

Kevinbo — Thu, 05 Jan 2017 05:10:11 GMT

I have been experience the sabe problem with my m4 aqua please let me now if you find a solution my equip only have 9 months and now is useless, i apologize for my redacction i Just learning english greetings from Santa Cruz Bolivia

Re: Sony Xperia M4 Aqua Blue Screen?

Shen02 — Thu, 05 Jan 2017 05:40:13 GMT

@xavi_julia

Yes, same phone but different quality.
All device have 15digits imei number.

Make sure before u buy any phone check
the imei number by *#06#

Sony Xperia smartphone is the best choice

Re: Sony Xperia M4 Aqua Blue Screen?

pphoenix — Tue, 24 Jan 2017 17:24:19 GMT

Hi All,

I've been a happy Xperia M4 user for past 18 months. Suddenly I found my phone switched off.

On restarting I got the BLUE SCREEN OF DEATH.

I went to local customer care and within 2 mins they deduced that the screen of the phone is broken and needs replacement.

Disappointed, I came back and tried to check if there was any problem with the software.

Since then I've tried to repair the phone twice with help of Xperia Companion.

The phone does switches on(Yup, sometimes), however, after around 10 mins of activity it again gives a blue screen and shuts down.

I tried to check the RAM uses and got a shock!

The phone is showing only 883 MB RAM instead of the 2 GB it should be having.

If anyone has faced the issue and resolved, kindly assist.

Re: Sony Xperia M4 Aqua Blue Screen?

Vinitpatel — Wed, 22 Mar 2017 19:14:36 GMT

Hey all...... DON'T EXPECT SOLUTION FROM SONY. In every single problem,SONY HAVE ONLY ONE SOLUTION AND THAT IS TO CHANGE MOTHERBOARD. My Xperia m4 aqua shows just 883 Mb of RAM rayher then 2 Gb. They suggested me to change motherboard which cost me APPROX 7500 Indian Rupees. VERY DISAPPOINTED WITH SONY. NEVER BUY THIS BRAND IN FUTURE AND WILL NEVER SUGGEST ANYONE TO BUY THIS BRAND. THANK YOU SO MUCH SONY FOR YOIR " costly " and " unbelievable "
SOLUTIONS 😢😢

Re: Sony Xperia M4 Aqua Blue Screen?

tinsvagelj — Fri, 16 Jun 2017 21:08:06 GMT

I have the exact same problem.

I was able to get my phone working after the blue screen several times now by constantly trying to power it up. I'm not certain what fixed it before as I'm not able to get it running now.

Apart from blue screen on booting up, my RAM has also been reduced to 800 and something MB, performance is greatly lowered to extent where I'm no longer able to open camera without it crashing (not to mention apps like Snapchat).

I've noticed random functions like NFC, WiFi, Internet in general, flash stop working from time to time, but get fixed somehow (magic I guess) when I restart the phone.

Phone is slow even when RAM isn't fully used. CPU seems fine, it is also never fully used bc nothing really can completely use it without crashing. I recieved "Process system is not responding." message a few times, asking me if I want to close the OS process...

There is basically little to nothing actually left working properly on my phone, I literally just use it as a wireless MP3 player now...

Re: Sony Xperia M4 Aqua Blue Screen?

tej7 — Tue, 25 Jul 2017 13:59:47 GMT

My Xperia m4 aqua shows just 883 Mb of RAM rayher then 2 Gb. They suggested me to change motherboard which cost me APPROX 7500 Indian Rupees. VERY DISAPPOINTED WITH SONY. NEVER BUY THIS BRAND IN FUTURE AND WILL NEVER SUGGEST ANYONE TO BUY THIS BRAND. THANK YOU SO MUCH SONY FOR YOIR " costly " and " unbelievable "
SOLUTIONS 😢😢

Re: Sony Xperia M4 Aqua Blue Screen?

tej7 — Tue, 25 Jul 2017 14:01:56 GMT

I was able to get my phone working after the blue screen several times now by constantly trying to power it up. I'm not certain what fixed it before as I'm not able to get it running now.

Re: Sony Xperia M4 Aqua Blue Screen?

Boragund — Fri, 18 Aug 2017 19:41:08 GMT

i did the software repair and its still going on

Re: General failure: maybe you experienced those symptoms

Nice_09 — Thu, 24 Aug 2017 05:31:23 GMT

Good day Thierry

I've read through your reply and all this time i thought I'm the only one having this prob with my M4. My problems started only after 6months of use when the phone shut down and couldn't swith on, already sent it in for repairs but it came back with the exact same probz you experienced,did a few factory resets but the problem continues. Have you found a solution??

I'm out of ideas and repairs

Thanks in advance,your response will be appreciated

Re: General failure: maybe you experienced those symptoms

Greg96 — Sat, 18 Nov 2017 04:02:30 GMT

Greetings everyone,

I've also experienced the same issue on my M4 aqua but after doing this method, I for now am able to use my M4 without any blue screen detection as yet. Be advised that I am still monitoring the device so it's not a 100% guarantee that the issue is gone. For what I did was,

1) Try to get into safe mode.

2) Perform the factory reset there and let the phone do the rest.

3) Once the phone has loaded, follow the on screen (this took me a while as sometimes it says setting is not working and a notification will ask you to wait or close settings, don't press anything till you see that the phone has started to respond, then press wait)

4) After doing that, you will need to be patient and let the phone finalize its set up.

5) The moment the phone boots into the home page, go to settings -> storage -> apps and uninstall or disable any unwanted applications to free up space and there will be software updates in the play store and sony updates.

6) After all of those are done, you should be using your M4 as normal

So far this is what I have but in a way we can still use the device. I will keep updating should any blue screen come on again. But so far after doing this, there is no blue screen as yet. Do keep me updated if it was a success

Best Regard,

Greg

Re: Sony Xperia M4 Aqua Blue Screen?

Aavedeen6511 — Thu, 01 Feb 2018 10:20:02 GMT

@edmonddantes1829 wrote:
Hey everybody, my one friend currently has a Sony Xperia M4 Aqua and whenever she powers on the phone, it will say "Sony" and then "powered by android" but then a blue screen appears. I have a picture but I just found out that I don't know how to post a picture in Xperia Support. If it's possible, please tell me. Thanks!!!

I'm not working before when the phone turns blue if the screen turns blue