topic Your new contact will not be backed up. Add an account that backs up contacts online after update.. in C Series

Sony C3 dual issue in saving contact to Google account

aditya24786 — Wed, 02 Mar 2016 15:52:17 GMT

Hello Guys,

I am facing a problem with saving my contact default to my Google account instead going to Microsoft Active sync, even when I go to the contact > Filter (Display Contact) here there is no option shown at all whereas in safe mode I get the options like local contact and gmail contacts.

I am getting the options to save the contact to the Google account in safe mode.I have tried flashing my phone connecting to my laptop and reset to factory setting using option in mobile.The problem not got fixed.

If anyone has the same problem and fixed the problem.please let me know how to fix it.

Re: Sony C3 dual issue in saving contact to Google account

Christofer — Wed, 02 Mar 2016 16:09:06 GMT

Hi @aditya24786,

That is very odd.

If it works in safe mode this seems to be caused be an app that has been downloaded.

Did you test this immediately after resetting the phone or did you restore a backup or download any apps first?

Re: Sony C3 dual issue in saving contact to Google account

aditya24786 — Wed, 02 Mar 2016 16:16:52 GMT

Hi chirstofer
I haven't formatted my phone yet, as a colleague of my with same Sony Xperia C3 did and couldn't resolved the same issue. Therefore I didn't formatted it.
Which kind of app should I not use to resolve this issue any idea.
As I was using 360 security which boosts phone but after uninstalling it also nothing changed.

Re: Sony C3 dual issue in saving contact to Google account

Uliwooly — Wed, 02 Mar 2016 17:13:37 GMT

@aditya24786

you could either uninstall all third party apps (any app that was not pre-loaded) or just repair the phone with PCC

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Sony C3 dual issue in saving contact to Google account

_alexdon_ — Wed, 02 Mar 2016 18:40:55 GMT

@aditya24786 You could also check this thread:

/t5/Xperia-T2-Ultra/save-contact-to-google-missing-after-update-5-1-1/m-p/1038819#U1038819

Re: Sony C3 dual issue in saving contact to Google account

aditya24786 — Thu, 03 Mar 2016 07:27:09 GMT

Dear Concern,
I have checked and the issue is present because I am using 2 sims, if I remove sim 02 than the phone works perfectly and saves the contacts in Gmail easily.
I suppose this issue is present from Sony's side and Sony should release an update to resolve this bug as what's the point of having dual sim phone if using both sims create issues.

Re: Sony C3 dual issue in saving contact to Google account

Christofer — Thu, 03 Mar 2016 10:51:15 GMT

@aditya24786 Could you try only having SIM 2 (the one that you removed) in your phone and check if you are unable to choose Google for you contacts again?

Re: Sony C3 dual issue in saving contact to Google account

aditya24786 — Thu, 03 Mar 2016 11:55:58 GMT

Dear Chirstofer
I have tried only keeping the sim 2 in place but the problem was there and the same message came.
So I can say that if someone keeps the sim 2 in place irrespective of sim 1 is their or not he will face the problem.
Are you representing Sony? Can you tell me how or by when this issue can be resolved.

Re: Sony C3 dual issue in saving contact to Google account

Christofer — Thu, 03 Mar 2016 12:06:55 GMT

If this only happens when you have one specific SIM card in your phone it is likely caused by the SIM itself. I have heard of SIM cards that only allows you to save to contacts to the SIM itself and hides all other alternatives because of this. It seems that this is what is happening here. If possible you could test your phone with a SIM card from another operator to verify this.

If the operator of this second SIM card that you are using has their SIM cards set up like this then I'm afraid there isn't much you can do to change this. You could try contacting the operator in question for more information. If your SIM is an older one and they aren't using this setup for their SIM cards anymore it could help if you get a new SIM card from them.

Re: Sony C3 dual issue in saving contact to Google account

aditya24786 — Sun, 06 Mar 2016 15:05:55 GMT

Dear Christofer,

As suggested by you, I tried keeping 03 different sims from 03 different service providers of our country (India - Airtel/Vodafone/Idea) in the sim 02 slot but the issue was present all the tree time, hence i suppose its not because of the sim or the service provider its because of the Sony system update only.

Can you suggest some other way also by which I and try to resolve this problem.

Re: Sony C3 dual issue in saving contact to Google account

Christofer — Fri, 18 Mar 2016 16:00:57 GMT

Sorry for the late reply.

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:
Phone nr:
E-mail:
Country:
Operator:
Product(s):
IMEI nr:
Build number:

Your new contact will not be backed up. Add an account that backs up contacts online after update..

drsambhajichavh — Tue, 19 Apr 2016 01:26:43 GMT

This happened after upgrading operating system to Android 5.1.1 (19.4.A.182) of Xperia C3 Dual. Cannot save contacts by default to my Google backup account although it was there. The exact message that appears is "Your new Contact will not be backed up. Add an account that backup contacts online" . Then it showing only 2 options to add contact are 1. keep local or 2. add account instead of my Google Account there. I resetted/did factory reset of my cell and again tried. Initially it works but after installation/updation of apps, it disappears especially Whats App. Unistalled Whats App, it works fine. Kindly try to find out solution as soon as possible.

Dr.Sambhaji Chavhan
handset model: Xperia C3 Dual (D2502)
Android Version: 5.1.1 (19.4.A.0.182)

Re: Sony C3 dual issue in saving contact to Google account

Seni20jan — Mon, 20 Jun 2016 14:09:06 GMT

Hello Sir,

I am having also same problem after upgrading new software.

when i uninstall whatsapps then problem resolved or if i remove sim from second slot problem also resolved..

I suppose this issue is present from Sony's side. I formated my Phone many time and also used Xperia Coppanion for Software Repair stil this problem not solved.

Name: Prabhat
Phone nr:
E-mail:
Country: India
Operator: Reliance, Vodafone
Product(s): Xperia C3
IMEI nr:
Build number: 19.4.A.0.182

Regarding contact adding issue in gmail account

Manojideal1 — Mon, 12 Sep 2016 02:18:47 GMT

Dear sir,

When i add new number then show thow options 1.keep local and 2. Add account.

When i choose option 2 then show exchange sync.

Then i input the gmail account show you have already exist this account.

Plz tell me what i do??

Regards

Manoj kumar

Re: Regarding contact adding issue in gmail account

Christofer — Wed, 14 Sep 2016 10:21:06 GMT

Hi @Manojideal1,

Other users in this topic mentioned that uninstalling the app What'sApp helped. Do you have this app installed in your device?

I am unable to save contact to google account

umesh9436 — Sun, 13 Aug 2017 04:07:37 GMT

I am unable to save contact to google account