https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252603#M1717 <P>hi,<BR /><BR />please help me with tkt id 14052304679 and job no. W114052304679 which is not resolved for more than 5 weeks. Also kindly give me the escalation matrix for escalating unresolved issues. let me know if you need any other information. Thank you for your co-operation.</P> Sat, 28 Jun 2014 09:29:22 GMT moongya 2014-06-28T09:29:22Z https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252603#M1717 <P>hi,<BR /><BR />please help me with tkt id 14052304679 and job no. W114052304679 which is not resolved for more than 5 weeks. Also kindly give me the escalation matrix for escalating unresolved issues. let me know if you need any other information. Thank you for your co-operation.</P> Sat, 28 Jun 2014 09:29:22 GMT https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252603#M1717 moongya 2014-06-28T09:29:22Z https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252604#M1718 <P>Contact a staff member:</P> <P><A href="http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967" target="_blank">http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967</A></P> Sat, 28 Jun 2014 20:04:51 GMT https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252604#M1718 _alexdon_ 2014-06-28T20:04:51Z https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252605#M1719 <P>thank you for the reply, will try the option sugested by you</P> Sun, 29 Jun 2014 02:29:23 GMT https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252605#M1719 moongya 2014-06-29T02:29:23Z https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252606#M1720 <P>Keep us updated.</P> Sun, 29 Jun 2014 10:33:02 GMT https://community.sony.ee/t5/c-series/unresolved-issue-for-5-weeks/m-p/3252606#M1720 _alexdon_ 2014-06-29T10:33:02Z