topic KD-32W800 - Dissatisfied with the Customer Support in Android TV

KD-32W800 - Dissatisfied with the Customer Support

Nekpen28 — Fri, 05 Jan 2024 17:49:23 GMT

Hi,

I bought the Sony Android TV (KD-32W800) in 2022. The tv has a five year warranty.

I started experiencing graphic display issues which I raised with the store. They gave me the Sony Support Call Centre, which I found most frustrating, 3 - 4 weeks later was sent a link only to get the message below.

Another frustrating call later, being told I would have to take the tv to the nearest repair centre, which is approximately an hour's drive away. When there is a Sony store 10 minutes from me.

"Please can someone make it make sense"

Please urgent help is required.

Nekpen

Re: KD-32W800 - Dissatisfied with the Customer Support

royabrown2 — Fri, 05 Jan 2024 21:59:25 GMT

@Nekpen28

Who sold you the TV?

Who gave you the five year warranty?

Re: KD-32W800 - Dissatisfied with the Customer Support

StokieChris — Fri, 26 Jan 2024 22:27:22 GMT

Sorry for your issues

Dont have a solution but if it makes you feel better I have had a 55`` Bravia A95K

Have had rude and offensive e-mails from Retailer and a complete lack of help and interest from Sony

slowly making a Bit of progress but it is hard and I feel very let down by Sony/Retailer I paid £1999 + installation in good faith