topic Re: KD-49XG9005- keeps losing sound in Android TV

KD-49XG9005- keeps losing sound

petemech — Wed, 10 Nov 2021 22:07:21 GMT

Since latest update, the tv occasionally ( 3-4 x a week : ( loses sound after watching you-tube ) and the only

way to restore sound is to re-boot android !

This effects both Tv & internet programmes.

Anyone one else experienced it ?

Pete

Re: KD-49XG9005- keeps losing sound

Eskimosony — Wed, 17 Nov 2021 20:22:22 GMT

Hi Pete it could be an app problem presst the menu button on the remote, goto Play store, settings (top right cog) update all apps. That might work also check your settings in YouTube have the picture on highest quality. It maybe a buffering issue, it maybe another 3rd party app you have installed that's causing the problem, in which case just remove the apps one by one and test YouTube or just do a factory reset. Lastly it could be the firmware update in which case you will have to wait 6months to a year for Sony to sort out

Re: KD-49XG9005- keeps losing sound

HannahEd01 — Thu, 18 Nov 2021 16:36:48 GMT

Hey petemech, is that from the TV speakers? what's the software version on your TV?

Re: KD-49XG9005- keeps losing sound

petemech — Fri, 19 Nov 2021 19:01:25 GMT

Hi there it is version 9 - using tv speakers

( only started happening after the last update)

But oddly enough, since i put the post on here it has not happened since !

Used to happen 1-2 times a week

But will update the post "IF" it happens again

Pete

Re: KD-49XG9005- keeps losing sound

petemech — Tue, 23 Nov 2021 10:06:04 GMT

Just realised, that it is worse after watching UKTV play ( which is good content wise - BUT you can spend as much time watching it buffer as actually watch the programme : (

Re: KD-49XG9005- keeps losing sound

HannahEd01 — Fri, 03 Dec 2021 17:07:58 GMT

Hey petemech, press Help on the remote to get the software version, this is not it.

Re: KD-49XG9005- keeps losing sound

Eskimosony — Fri, 03 Dec 2021 17:12:44 GMT

The Buffering is your slow internet and not the TV or the App