topic Software problems in Android TV

Software problems

Maxwellplum — Sun, 31 Oct 2021 22:25:11 GMT

Sony Bravia tv (model KD-49XE8396) and sound bar (model HT/CT20)

Since software update a few months ago, our TV is now switching itself on and off all the time, several times a day!!!! also the soundbar stop working at that time.

V9 / 5th March 2021

kernel version 4. 9.125

Sony will do nothing about this as software issues are apparently are not covered under their warranty 🤬🤬 I am expected to wait until a new update but they have no idea when that will be they. Sony say they will call to discuss but never do.

now the volume keeps going off.

Has anyone else experienced similar.. I am so disappointed in Sony response to this issue

Rif.: Software problems

rooobb — Mon, 01 Nov 2021 06:39:56 GMT

It is not an appreciated answer in here, but in such cases a factory reset normally solves ..

Rif.: Software problems

Maxwellplum — Mon, 01 Nov 2021 10:27:30 GMT

Many thanks but have fine about 6 factory resets. Doesn’t work and Sony know this 🥴🤷‍♀️

Re: Software problems

Mrtigger81 — Fri, 05 Nov 2021 03:30:22 GMT

I think most of us with Sony TV's have software problems and I've sent two complaints to the their HQ and no response. All you can do is vote with your feet and change brand. I genuinely feel ripped off for the price I paid for mine KD55XG7003. Looking forward to selling mine to saying farewell.

Re: Rif.: Software problems

HannahEd01 — Wed, 17 Nov 2021 16:53:18 GMT

Hey, the issue is known by Sony and they've been working on an update for a while. So far no news about it tho.

Re: Software problems

PerryCert — Tue, 15 Nov 2022 10:45:29 GMT

I think this is not just a TV compatibility problem. To fix the problem, perform a power-off reset or factory reset.