topic Re: Xg8396 info bar issue. in Android TV

Xg8396 info bar issue.

D-Law81 — Mon, 19 Apr 2021 20:17:36 GMT

Hi does anyone know when sony will fix the info bar coming up on and off when playing a blueray/dvd disc on a player (X800M2). Gets very annoying. Been watching Lee Evans at o2 and info bar keeps coming on and off as we watch Lee... Been happening for a while now..

Re: Xg8396 info bar issue.

Joe_Dohn — Tue, 20 Apr 2021 12:02:42 GMT

Have you tried disabling the info banner (under Watching TV in the settings)?

Re: Xg8396 info bar issue.

D-Law81 — Tue, 20 Apr 2021 12:30:14 GMT

I have looked and option not there.. I have looked in multiple areas and can't see that option anywhere.. Are they fixing the issue..

Re: Xg8396 info bar issue.

Joe_Dohn — Tue, 20 Apr 2021 12:43:33 GMT

Sony has confirmed that it's a known issue and that a fix is coming, but as a workaround I thought disabling it altogether would work.

Re: Xg8396 info bar issue.

D-Law81 — Tue, 20 Apr 2021 14:06:43 GMT

I would do that but can't find it anywhere. Just won't use X800M2 till fix is out. Thanks for helping...

Re: Xg8396 info bar issue.

Joe_Dohn — Tue, 20 Apr 2021 14:15:13 GMT

Do you happen to have the player connected through an amp or soundbar?

Re: Xg8396 info bar issue.

D-Law81 — Tue, 20 Apr 2021 17:18:35 GMT

A Soundbar (xf9000) so I can run atmos and dts x as tv doesn't allow atmos or dts x through..

Re: Xg8396 info bar issue.

D-Law81 — Tue, 20 Apr 2021 17:20:36 GMT

i can wait till update

Re: Xg8396 info bar issue.

Joe_Dohn — Wed, 21 Apr 2021 12:14:28 GMT

Have you tried connecting the player directly to the TV and not through the soundbar?

Re: Xg8396 info bar issue.

D-Law81 — Wed, 21 Apr 2021 15:05:16 GMT

No not tried but if I do that I don't get atmos.. So what's the point. Plus dts x won't work either if go through TV. Will wait till update. 😊

Re: Xg8396 info bar issue.

CosmicCat — Wed, 21 Apr 2021 16:54:27 GMT

There are loads of us with various models of TV who have been waiting months for Sony to sort this out. If you look through these forums you'll find many other threads about this. I first contacted Sony support beginning of February and have now given up asking when it will be fixed because they won't say. The workaround that works for me is to connect my sources directly to the TV instead of my AV receiver then take the audio back to the receiver via ARC on HDMI 3. It's not ideal but it's better than having the info banner pop up every 10 seconds. I'm seriously cheesed off with Sony for breaking this in the latest firmware update even more annoyed that they don't seem in any hurry to fix it despite the large number of people that are suffering with this problem.

Re: Xg8396 info bar issue.

HannahEd01 — Wed, 21 Apr 2021 18:09:18 GMT

Hi, the models XG90 and XG83 don't have the option to turn it off. Other model should have it.

Press Home and navigate to Settings
Open ‘Watching TV’
Change the toggle of the setting ‘Info banner’ to OFF

These are the steps.

Re: Xg8396 info bar issue.

D-Law81 — Wed, 21 Apr 2021 18:36:10 GMT

Thank you that's what I've been saying can't turn off.. You've proved my point.

Re: Xg8396 info bar issue.

HannahEd01 — Thu, 22 Apr 2021 17:27:08 GMT

Hi D-Law81, I know that Sony has been working on a solution, it's been said it will be a new software update. Fingers crossed.