topic Re: KD-65XE9005 no Youview in Android TV

KD-65XE9005 no Youview

oreillyma — Sun, 03 Jan 2021 16:18:54 GMT

Hi, I have the KD-65XE for a number of years. Is there any way I can enable Youview on this? Cannot find it anywhere and believe it was released to all Android TVs in 2015. Thanks

Re: KD-65XE9005 no Youview

royabrown2 — Mon, 04 Jan 2021 09:28:54 GMT

@oreillyma

Try this:-

Press [Home] button on the remote control
    Go to 'Settings'
    Go to 'Channel Setup'
    Go to 'YouView Setup'
    Select 'Enable YouView'
    Select 'Yes' to confirm

Re: KD-65XE9005 no Youview

oreillyma — Mon, 04 Jan 2021 10:12:36 GMT

Hi there,

Thanks for the below but I don't have the option "Youview setup" under Channel setup.

Re: KD-65XE9005 no Youview

royabrown2 — Mon, 04 Jan 2021 22:09:08 GMT

@oreillyma

I know they changed how it works for recent sets. I was hoping yours was still like that, but maybe not.

Try this then:-

https://www.sony.co.uk/electronics/support/articles/00254819

Sony don’t seem to be making it very easy to find YouView by not even calling it by its name, do they?

Re: KD-65XE9005 no Youview

oreillyma — Tue, 05 Jan 2021 08:52:16 GMT

Morning,

So I have firmware 6.7140 installed. I don't have an icon or app for Live TV & Catch Up. I have searched apps and the only thing I can find in the app store is Live TV. This seems to be a google app and looks like a general EPG.

I had a look at channel setup and there is absolutely no mention of Youview anywhere in the sub-menus. Once you go into channel setup it asks you to select either analog or digital setup, selecting digital setup it just goes into channel scanning and tuning.

They don't make it half hard to locate this, do they 😞

Thanks

Re: KD-65XE9005 no Youview

Joe_Dohn — Mon, 11 Jan 2021 15:17:11 GMT

I believe YouView features in the Pie update have become this app mentioned by royabrown2.

Try holding the power button to restart the TV in case it was glitching and then try to use the shortcut as explained in this article. Hopefully this makes it easier.

- JD

Re: KD-65XE9005 no Youview

oreillyma — Mon, 11 Jan 2021 20:36:36 GMT

Interesting,

I tried the article linked below but my screen is slightly different. When I go into "Watching TV" I don't have a "TV Button Shortcut" option. Is there a way I can download Android and do a fresh build? If I put the image in now I just get a message that it's already installed.

Thanks for the replies

Re: KD-65XE9005 no Youview

Joe_Dohn — Tue, 19 Jan 2021 16:15:23 GMT

Downgrading/re-upgrading is not possible as far as I know.

Maybe try resetting it to factory settings instead. It won't affect the software version, but if there's a corrupted file it should remove it.

- JD

Re: KD-65XE9005 no Youview

oreillyma — Tue, 19 Jan 2021 18:17:11 GMT

Hi Jd,

Tried that, for some reason, the factory reset doesn't work anymore. I go into it and select it and the screen just goes back to the menu. Must be a bug in the build. Is there any other way like a shortcut key or press and hold something at boot that will enable me to re do the install?

Thanks

Re: KD-65XE9005 no Youview

Muffinman2k — Tue, 19 Jan 2021 22:38:34 GMT

Not quite the same problem, but I can not do a reset factory via the menus.

There is a hard rest method which involves pressing some keys in the back of the set whilst plugging it in.

https://www.sony.co.uk/electronics/support/articles/00159906

Re: KD-65XE9005 no Youview

Joe_Dohn — Fri, 22 Jan 2021 17:49:49 GMT

Hey @oreillyma,

Check out the hard reset mentioned by @Muffinman2k

- JD

Re: KD-65XE9005 no Youview

royabrown2 — Sat, 23 Jan 2021 08:35:20 GMT

Link to the posting rather than the person:-

https://community.sony.co.uk/t5/android-tv/kd-65xe9005-no-youview/m-p/3759444#M51115

Re: KD-65XE9005 no Youview

oreillyma — Sat, 23 Jan 2021 14:22:45 GMT

Hi there,

Thanks for that. The reset worked with the three-button press. A complete factory reset done now and still not youview. I do have a TV and I have a program guide button but that's it. I searched the app store and no youview either. Maybe it's not available but I thought it was packaged with the updates! Thanks

Re: KD-65XE9005 no Youview

royabrown2 — Sat, 23 Jan 2021 14:39:07 GMT

@oreillyma @Joe_Dohn @Muffinman2k

Perhaps what we all have been missing is that flag on your avatar @oreillyma 😢

If I don’t miss my guess you are in the ROI, and YouView wasn’t released to ‘all Android sets’ just to all UK Android sets.

Is it possible that your set is a non-UK TV? @Joe_Dohn are there, or were there, separate Eire-specific models, or some other mechanism for restricting YouView to UK users?

Re: KD-65XE9005 no Youview

oreillyma — Sat, 23 Jan 2021 14:52:47 GMT

Hi Ray,

Yes indeed, I am based in Ireland. I do have another newer Sony set and YouView is on that. I assumed it was just the TV version. Maybe I should have selected the UK in the install instead of Ireland 😉.

Thanks

Re: KD-65XE9005 no Youview

royabrown2 — Sat, 23 Jan 2021 15:04:16 GMT

@oreillyma

Aha!

I wonder if there is a way to go back and choose UK?

Perhaps @Joe_Dohn might know...

Re: KD-65XE9005 no Youview

oreillyma — Sat, 23 Jan 2021 15:05:29 GMT

Hi,

I will try another factory reset.

Regards

Re: KD-65XE9005 no Youview

Joe_Dohn — Wed, 27 Jan 2021 16:30:53 GMT

Hey @royabrown2 @oreillyma,

Thanks for pointing out the post linking, didn't actually cross my mind. 🤷🏻‍♂️

I don't recall any way of restricting YouView for Ireland vs the UK as they're supposed to be identical models, but @oreillyma was absolutely correct about the reset, that's pretty much the only way to get the region changed for the TV.

Do let us know if that fixes it for you though @oreillyma, we can try passing this to Sony to see if this is normal behaviour or if something needs to be done about that.

Thanks again @royabrown2 ^^

- JD

Re: KD-65XE9005 no Youview

oreillyma — Wed, 27 Jan 2021 22:12:13 GMT

Hi @Joe_Dohn

I am afraid not. Done a factory reset via the side buttons and selected UK as the country on the install. Disabled location services just in case but nada. No youview in the menu or anywhere else for that matter. Have checked everywhere. Tried even looking for it on sony select and the apps store but no go. I do have the TV icon and program guide but that's it. Looks like youview is just not available on the build for my TV even though it says it's been packaged since late 2018!

Thanks

Re: KD-65XE9005 no Youview

Joe_Dohn — Tue, 02 Feb 2021 13:33:00 GMT

Try clearing the cached data (Device Preferences - Storage - Internal Shared Storage - Cached data) followed by holding the power button for a reset.

Have you also tried a factory reset from the menu after the buttons one? The forced reset doesn't actually do a full reset, so it's worth a shot (unless you already did of course).

Hopefully, if this is a software bug, this should completely squash it.

- JD