topic What happened to YouView?!... in Android TV

What happened to YouView?!...

Jagular — Mon, 14 Dec 2015 23:30:38 GMT

What happened to YouView? It dissapeared with the December update and is no longer available in the setings as described in the guide

Tv is a KD-49X8005C (which is presumably the KD-49X80C listed here) and YouView is still listed on the product page

Re: What happened to YouView?!...

Anonymous — Mon, 14 Dec 2015 23:54:01 GMT

Hi there

What version of the firmware are you on?

Are you using a another proxy or DNS server?

Cheers

Re: What happened to YouView?!...

Jagular — Tue, 15 Dec 2015 07:33:22 GMT

Hi Q:

Version 5.1.1
Build svp4kdtv15_eu-user 5.1.1
lmy48e.s155 2.647 release keys

No proxy.

Re: What happened to YouView?!...

wiffmaster — Tue, 15 Dec 2015 12:10:43 GMT

Same issue here.

It's because when the firmware was updated, it was updated to the non-UK (rest of EU) version.

Unfortunately, if you try and manually load the correct firmware (downloaded from Sony's website) via USB, it won't let you install it, as it claim the firmware is already up-to-date.

I suspect the only solution will be to wait until the next version of the firmware is released (as it is impossible to downgrade the firmware). I guarantee that Sony won't have a solution, because they're about as useful as a marzipan vibrator when it comes to software issues with the 2015 Android TVs...

Re: What happened to YouView?!...

Anonymous — Tue, 15 Dec 2015 13:33:45 GMT

Hi there

The UK firmware version should be PKG2.645.0052EUA

When rolling out a firmware update on your tv, the version downloaded and installed is subject to the geo-location of your IP Address. So if you have an ip address that is located in europe, a EU firmware will be installed.

Use the following site to find out the location of your ip address: https://www.iplocation.net

If you are using proxies or some type of dns changer service - probably to access netflix usa content etc, then this can have an effect on you location.

Cheers

Re: What happened to YouView?!...

Jagular — Tue, 15 Dec 2015 14:52:23 GMT

Damn, must have been DNS related, thanks for the info. I'll post back here if there's a solution.

Re: What happened to YouView?!...

Chrisbiggin — Thu, 31 Dec 2015 16:30:36 GMT

Bought my KDL-43W755 yesterday - did an immediate system update and was functioning with no problems at all. Has done another system update today and I've lost Youview (which incidentally considering the problems others have had, had been fine). I've also lost All4 and ITV player. I presume the reason is that it's got the wrong update, but I've checked my IP and it's definitely a uk one. The only thing that I find slightly surprising is that there are no other posts saying similar things, so makes me wonder what has gone wrong.

Am also very annoyed that the Sony phone support centre seems to think that today is a bank holiday...

If anyone's go any bright ideas, I'd be very grateful

chris

Re: What happened to YouView?!...

Jagular — Fri, 01 Jan 2016 17:55:29 GMT

As it's just an android device, I think it should be possible to go into the recovery menu by plugging in while holding down the power button and selecting System Update with USB there. Haven't tried this or spoken to support about it though.

Re: What happened to YouView?!...

Anonymous — Fri, 01 Jan 2016 18:01:03 GMT

Thats referring to the Google TV box that Sony was selling a couple of years back.

Re: What happened to YouView?!...

Jagular — Fri, 01 Jan 2016 18:46:06 GMT

Yeah, the TVs will have something similar though. Its a 49" Android tablet with a TV tuner so it'll have a recovery menu. And at some point point, root 🙂

Re: What happened to YouView?!...

royabrown — Fri, 01 Jan 2016 19:31:34 GMT

@Chrisbiggin wrote:
Bought my KDL-43W755 yesterday - did an immediate system update and was functioning with no problems at all. Has done another system update today and I've lost Youview (which incidentally considering the problems others have had, had been fine). I've also lost All4 and ITV player. I presume the reason is that it's got the wrong update, but I've checked my IP and it's definitely a uk one. The only thing that I find slightly surprising is that there are no other posts saying similar things, so makes me wonder what has gone wrong.
Am also very annoyed that the Sony phone support centre seems to think that today is a bank holiday...
If anyone's go any bright ideas, I'd be very grateful
chris

Smart DNS will also cause this. Have you got UnoTelly or something similar on there?

And I still wait to be convinced that, apart from deleting satellite tunings, there are any problems experienced with YouView that are not also evident when using the Freeview side of these sets,

Re: What happened to YouView?!...

joemomo — Sun, 03 Jan 2016 21:05:58 GMT

Hi, I have had the same problem too, was using unblock-us dns service, contacted sony here is what they said.

Thank you for contacting Sony support regarding your KD-49X8005C, we are sorry to learn that the non EU software been downloaded, and it resulted in disabling the Youview application..

In regards to your enquiry, please be advised that unfortunately, you need to send your TV to the repair, in order to downgrade your TV’s software, to the supported Youview version.

Please note, that the services will be chargeable.

Not the best response, i know its my own fault for having a dns service running, but you'd think they'd be a downgrade option for end users. Instead i'm asked to pay someone to downgrade my in warranty tv. I'll be keeping my DNS service exclusively on my apple tv from now on. Has anyone else had sony downgrade their set for them?

Thanks

Re: What happened to YouView?!...

Jagular — Sun, 03 Jan 2016 23:55:45 GMT

I think you're being too hard on yourself. It was an automatic update, not applied by you and it shouldn't have changed the functionality on your TV without warning.

Did you get bit by the 8th Dec update too? Looks like it is worth hanging on for the next update to see if it resets it probably.