topic Re: 2015 Android TV - Bugs and Issues in Android TV

Android TV - Bugs and Issues

Anonymous — Mon, 07 Aug 2017 19:18:25 GMT

Hello all

The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.

Only issues that can be confirmed by multiple people will be posted here.

NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV. Instructions are located: HERE

Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference). If the fault occurs on both versions of Android, it will be listed under both lists.

Current Faults (ATV 1 - Marshmallow):

Lip Sync issues - see HERE
[Re-Opened] IR Blaster issues - see HERE
Restricted Profile - No iPlayer - see HERE
Satellite Channels Re-Sorting Itself Automatically - see HERE
TV Turning Itself ON - see HERE
Bluetooth Randomly Disabling Itself - see HERE
Info Button not showing all information via HDMI sources - see HERE
No 3D Options in Action Menu - see HERE
Crackling audio on high bass when using Clear Audio+ - see HERE
Intermittent Network Connectivity using WiFi or Ethernet - see HERE
HDD Recording - HDD not powering down - see HERE
Satellite EPG: Lack of information - see HERE
Custom Label for Inputs not quite working properly - see HERE
Football mode with AV Receivers Issue - see HERE
HDMI Handshake Issues interferring with other equipment - see HERE
Not Retaining Picture Mode/Colour Temp - see HERE
Un-responsive TV after being in standby for a while - see HERE
Wide Mode unavailable - see HERE
Juddery Playback on USB HDD Recordings - see HERE
Double Overlay of top Info Banners - see HERE
Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
Amazon Video - Lip Sync Issues - see HERE
Favorites List in EPG - Closing when changing to external input or app - see HERE
Amazon Video - Juddering Issues - see HERE
Cannot grant 'write' permissions on USB Drives - see HERE
USB Drive used for internal storage keeps disappearing - see HERE
EPG fails to update is 'Auto Service Update' is disabled - see HERE
3D within 3rd party apps "Function not supported" Error - see HERE
Info Banner - Not changing description from Now to Next - see HERE
TV Randomly Rebooting - see HERE
Netflix Buffering to 25% then freezing - see HERE
WiFi will not connect on hidden SSID using 5Ghz band - see HERE
All4 App - TV show restarts from beginning at end of first advert break - see HERE
WiFi - Unable to connect when ethernet cable is connected - see HERE
Amazon App - Un-pausing when daydream is activated Issue - see HERE
Amazon App - Failing to correctly play first time - see HERE
Volume Bar - Display Issues - see HERE
MotionFlow issues on aspect ratios other than 16:9 - see HERE
YouTube app (v2.0) - 4K Issues - see HERE

Current Faults (ATV 2 - Nougat):

Info Banner - Displays randomly when using HDMI inputs - see HERE
Volume Bar - Display Issues - see HERE
MotionFlow issues on aspect ratios other than 16:9 - see HERE
YouTube app (v2.0) - 4K Issues - see HERE
Colour Settings not being retained correctly - see HERE

Issues Resolved/Closed:

[RESOLVED] Casting not working - see HERE
[RESOLVED] Pop up message 'Screen Format' - see HERE
[RESOLVED - Individually] Problems updating the Firmware - see HERE
[RESOLVED] No 5.1 Audio from various apps - see HERE
[RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
[RESOLVED] TV SideView - Netherlands - see HERE
[RESOLVED] Auto brightness issues - see HERE
[WORK AROUND FIX] Disabling Daydream - see HERE
[RESOLVED] WIFI Issues - see HERE
[RESOLVED] YouView: Discover showing year not title - see HERE
[RESOLVED] Amazon Prime UHD License Error - see HERE
[RESOLVED] YouView Disabled after 10 December FW update - see HERE
[RESOLVED] Google Play Store crashes when trying to install apps - see HERE
[RESOLVED] Google Play Store is Empty - see HERE
[RESOLVED] Incorrect System Time - see HERE
[RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
[RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
[RESOLVED] YouView Sluggish and Unresponsive - see HERE
[RESOLVED] Duplication of HDMI Input Sources - see HERE
[RESOLVED] TV Guide flickers - see HERE
[RESOLVED] Video App aspect set to FullScreen - see HERE
[RESOLVED] Auto Picture Mode is not working correctly - see HERE
[RESOLVED] Unresponsive Remote Control - see HERE
[RESOLVED] YouTube LipSync issues - see HERE
[RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
[RESOLVED] Disabled Wifi switches itself back on - see HERE
[RESOLVED] Picture but NO Sound - see HERE
[RESOLVED] Blank screen with sound - see HERE
[RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
[RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
[RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 20:13:57 GMT

[RESOLVED] Casting Not Working

Problem:

Unable to cast from various devices to the tv. See main discussion thread: HERE

Reported by:

Various people

Updates:

16-10-2015:

Sony has confirmed this issue and is in contact with Google to resolve this, as it appears its a global issue and not just EU. This is being addressed with urgency.

17-10-2015:

Google has issued an update to its GoogleCast software which has resolved this issue. Please ensure that you have this version: 1.16.45911

19-10-2015:

Sony has issued the following statement - however if anyone is still having issues even after updating, please factory reset the tv

http://www.sony.co.uk/support/en/content/cnt-hn/prd-tvhc/GoogleCast-temporarily-unavailable

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 20:14:23 GMT

[RESOLVED] Pop up message 'Screen Format'

Problem:

There are two issues in regards to this problem:

Non 3D - A message intimittently pops up on the TV screen with the Screen Format information.
3D - A discussion thread has been created HERE

Video of problem:
https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2039962#M34571

Reported by:
RiscOn
Nibor99
Frogger38

Various

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Sony Engineers are conducting their investigations on this issue

23-10-2015 - Confirmed that this can be replicated in testing. Passed to Sony Japan engineers to resolve.

22-12-2015 - A new firmware was release for Ireland and EU countries that resolves this issue

(version PKG3.155). Unfortunately for UK, thid update will be rolled out at the end of February 2016

07-02-2016 - This issue has now been resolved

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 20:14:43 GMT

[RESOLVED - Individually] Problems updating the firmware

Problem:

Cannot update the firmware via the TV or via USB. See discussion thread: HERE

Resolution:

Alternative instructions can be provided on a case by case basis. Please send a Private Message to one of the forum Experts for these instructions (i.e. Quinnicus) or alternatively contact Sony Support.

Reported by:

Various forum members

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Sony are currently awaiting for an alternative release of this firmware and instructions for those that are having problems. Even though the potential fix above has worked for some, it is more of a mystery because two firmware files actually has no effect.

30-10-2015 - Alternative instructions can be provided on a case-by-case basis.

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 20:15:18 GMT

[RESOLVED] No 5.1 Audio from various apps

Problem:

No 5.1 Audio from various apps (i.e. Amazon Video, Google Movies, Plex)

Reported by:
Heckie
Sassbs

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Amazon Video should have 5.1 Audio before 24 December as per Support page http://www.sony.co.uk/support/en/article/73499 - No information about other apps as this is up to the other providers in conjuction with their partnership with Sony.

15-01-2016 - This is ongoing, but technically it is up to the individual companies to develope their app for the Android TV.

07-11-2016 - With the release of firmware 3.533 (7 November 2016), there is now 5.1 Surround Sound support within the Amazon App.

13-12-2016 - AC3 Pass-though works for Google Play Movies and Plex

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 20:15:44 GMT

[RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.”

Problem:

An error message pops up on the screen saying: “Unfortunately, HbbTvLauncher has stopped.”

Photo:
https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2037793#M34336

Reported by:
Rdlowry
Anjenki75

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Sony Engineers are conducting their investigations on this issue

15-01-2016 - This does not appear to be an issue any longer. Presumed resolved via a recent FW release in December 2015. If anyone has this issue please create a thread/topic on these forums

Re: Android TV - Bugs and Issues

Anonymous — Sat, 25 Feb 2017 01:29:10 GMT

[RESOLVED] TV Guide Flickers

Problem:

TV Guide – When accessing the guide, it flashes on-off-on before you can use it.

Reported by:
Frogger38 HERE
Scoopy6 HERE

Jimmyjamh HERE

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Sony Engineers are conducting their investigations on this issue - further testing by Sony required as they are unable to replicate this currently

15-01-2016 - This appears to have been resolved. Not heard any complaints for a while on this and have tested both EPGs of default and YouView with success.

10-03-2016 - This issue is being re-opened due to a couple of forum members confirming that this is still an issue

13-12-2016 - It has been reported that this issue no longer occurs under Marshmallow (Android 6.0)

25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February, this issue has been resolved.

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 20:16:49 GMT

[RESOLVED] TV SideView - Netherlands

Problem:

Since the October update, it is being reported in the Netherlands that TV SideView app is no longer working.

Reported By:

Netherlands

NicolaiLarsen91 HERE

Pa3iea

Potential fix:

After you have factory reset the TV, you must delete the TV from the SideView app and pair it back up again

Updates:

16-10-2015 - Has been reported to Sony, awaiting feedback.

20-10-2015 - Issue is not only the Netherlands, awaiting feedback on a workaround fix above

15-01-2016 - Issue has been resolved

Re: 2015 Android TV - Bugs and Issues

Anonymous — Sat, 25 Feb 2017 19:02:15 GMT

[RESOLVED] Blank screen with sound

Problem:

Various people have been reporting that the screen goes blank either upon switching TV on or whilst already in use however audio is still being heard.

Further information:

https://community.sony.co.uk/t5/televisions/2015-android-tv-blank-screen-issue/m-p/2043703

Temporary Fix:

Power cycle the TV.

Reported by:

Frogger38 HERE

John.Pringle HERE and HERE

Frankie1g HERE

Dspencer999 HERE

RiscOn HERE

Updates:

17-10-2015 - Reported to Sony, awaiting feedback.

20-10-2015 - Sony Engineers are conducting their investigations on this issue

22-10-2015 - Additional information has been requested by Sony from the community.

10-12-2015 - New firmware released on 10 December to fix this issue (PKG2.645.0052EUA - for UK). Awaiting for community to confirm if this is fixed.

15-01-2016 - This issue has been resolved for EU countries. Awaiting update for UK, due end of Feb. Had confirmation from other forum members stating that this is NOT resolved. In fact Tarzion and Komparko are claiming that this issue is worse FW version 3.169 than 3.155. Also seen other posts on this forum stating its not fixed

07-02-2016 - Issue is ongoing

25-02-2017 - There has been no further complaints about this issue for more than 6 months - with the release of the Marshmallow (Android 6.0) update, it is therefore assumed resolved. This can always be re-opened again at a later date if required.

Re: 2015 Android TV - Bugs and Issues

Anonymous — Thu, 11 Feb 2016 12:32:09 GMT

Lip Sync Issues

Problem:

Even after the 13 Oct update, it still appears that some people stil have the audio/video is out of sync (i.e. lip sync)

Reported by:

Johndstephen83 HERE

UKPiglet HERE

N.mccormack HERE

SingingDwarf HERE

Updates:

17-10-2015 - reported to Sony, awaiting feedback

20-10-2015 - Sony requires more information to investigate this issue

15-01-2016 - Issue seems to be narrowed down to people who are using external audio systems connected via optical.

07-02-2016 - Issue still ongoing and under investigation. Seems quite complex

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 20:26:19 GMT

[RESOLVED] Auto brightness issues

Problem:

The screen slightly brightens up when adjusting the volume, and dims again when the volume popup disappears from the screen.

Work-around Solution:

Turn OFF "Adv. contrast enhancer" in the advanced picture settings

Main discussion thread:

https://community.sony.co.uk/t5/televisions/kdl-50w755c-keeps-auto-dimming/m-p/2040377

Reported by:

matrigw69

Quinnicus

Updates:

17-10-2015 - Reported to Sony, awaiting feedback

20-10-2015 - Sony will investigate this further

15-01-2016 - Issue is ongoing, but appears this is more by design of the "Adv. contrast enhancer", than a bug.

13-12-2016 - Sony does not consider this a bug or an issue as the increased brightness when adjusting volume and other functions are intended by design. Closing issue.

Re: 2015 Android TV - Bugs and Issues

Anonymous — Wed, 06 Apr 2016 16:57:45 GMT

[Work Around Fix] Disabling Daydream

Problem:

When using the built in web browser, Daydream mode kicks in and cannot be disabled.

Main discussion thread:

https://community.sony.co.uk/t5/televisions/bravia-can-t-disable-daydream/m-p/2038893#M34456

Work Around:

Credit to LucasdaMata for posting this work-around HERE.

Go to Settings > Daydream and set 'When to Sleep' to 'Never'
Activate developers mode by going to Settings > About > Build and press OK 7 times
Go out of settings completely (back to home screen)
Go to Settings > Developers Mode > General and set 'Stay Awake' to 'On'
Return out of settings and use web browser as you wish.

Note: Developers mode must stay enabled for this to work. To disable developers mode, you must do a factory reset.

Reported by:

rasmus.franke

CrimsonFault

Updates:

17-10-2015 - Reported to Sony, awaiting feedback

20-10-2015 - Sony will investigate this further

15-01-2016 - On-going development/feature request

06-04-2016 - Work Around (see above) has been confirm as working on 2015 and 2016 Android models

Re: 2015 Android TV - Bugs and Issues

Anonymous — Mon, 07 Nov 2016 19:48:19 GMT

[Re-Opened] IR Blaster Issues

Problem:

When using the supplied IR Blaster to control a BSkyB Sky+HD box, most controls work great. However, the UP/DOWN/LEFT/RIGHT navigation buttons work, but always sends 3 occurrences of UP, DOWN, LEFT, or RIGHT instead of just one occurrence.

Main discussion thread:

https://community.sony.co.uk/t5/televisions/ir-blaster-controlling-sky-hd-box/m-p/2040409

Video:

https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2040130#M34599

Reported by:

chrgray

ezeest

Risc0n

Updates:

17-10-2015 - Reported to Sony, awaiting feedback

20-10-2015 - Awaiting feedback from UK engineers, from thier own testing

15-01-2016 - Issue is still under investigation.

07-02-2016 - Early indications reveal that Sony has managed to isolate the cause of this over-sensitivity in their testing.

20-02-2016 - This problem has been fixed for EU countries with the recent firmware update. This will be fixed for UK customers in the next firmware update due at the end of March.

08-03-2016 - Issue has now been resolved with the release of an updated firmware for the TV (version: PKG3.315.0102EUA)

12-03-2016 - Re-opening issue as it has been confirmed by forum members in the discussion thread that this is not resolved.

21-04-2016 - Forum members have now confirmed that this is resolved after the latest FW update (v3.395) and factory resetting the TV.

07-11-2016 - Re-opening this issue as some are reporting that under the new Android 6 firmware for their 2016 TVs (Marshmallow) - this issue has cropped up again. See HERE and HERE for more information.

Re: 2015 Android TV - Bugs and Issues

Anonymous — Thu, 11 Feb 2016 12:34:56 GMT

Restricted Profile - No iPlayer

Problem:

When enabling Restricted Profile, there is no option to enable BBC iPlayer

Reported By:

UKPiglet HERE

quinnicus - tested to confirn

Updates:

19-10-2015: Reported issue to Sony, awaiting feedback

20-10-2015 - Awaiting feedback from UK engineers

15-01-2016 - Issue/feature request ongoing.

Re: 2015 Android TV - Bugs and Issues

Anonymous — Thu, 11 Feb 2016 12:35:25 GMT

[RESOLVED] WIFI Issues

Problem:

TV is loosing wifi connection, even though it shows as 'Connected'. This issue only occured after 13Oct FW Update.

Potential Workaround:

Goto the Wifi connection it the TVs settings and click on it. Return out of settings and Wifi connection may have been restored.
Reboot tv

Reported by:

Ezhan1 HERE

SDCEGavster HERE and HERE

Trekster2000 HERE

EggDublin HERE

Updates:

20-10-2015 - Have reported issue to Sony, awaiting feedback.

15-01-2016 - Issue appears to have been resolved with a FW update.

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 21:55:29 GMT

[RESOLVED] Duplication of HDMI Input Sources

Problem:

HDMI Input sources are being duplicated on the homepage screen. Appears to be Bravia Sync capable devices.

Reported by:

elraouk HERE and HERE

TrevorCStevens HERE and HERE

Updates:

30-10-2015 - Sony has been made aware of this issue and awating feedback

15-01-2016 - Issue is still ongoing

13-12-2016 - Sony has confirmed that this is not a bug but a feature. 1st is the input 2nd is the connected device. Give you the opportunity to switch to the input or to start the connected device. Can be avoided by disabling BRAVIA sync

Re: Android TV - Bugs and Issues

Anonymous — Tue, 13 Dec 2016 21:49:17 GMT

[RESOLVED] YouView - Sluggish and Unresponsive

Problem:

After a period of time whilst YouView has been active and used, the TV and YouView becomes sluggish and unresponsive to remote control commands.

Tempoary Fix:

Complete reboot of TV

Reported by:

rdlowry HERE and HERE

Lesking70 HERE and HERE

MrLizard HERE. (All4 app)

Frogger38 HERE and HERE

Pablokay HERE

Macmac28 HERE

Updates:

14-11-2015: Issue has been reported to Sony, awaiting feedback

10-12-2015: With the release of the latest firmware on 10 December (PKG2.645.0052EUA - for UK), Sony has improved the general stability and performance with the IR reponsiveness particularly addressed. Awaiting for community to confirm either this is resolved or improved.

15-01-2016 - This issue is on hold, as it is expected that another firmware release at end of Feb will improve the general performance.

13-12-2016 - With the release of firmware version 3.533 on the 7th November 2016, the sluggishness of YouView seems to have been resolved. Any residual sluggishness is due to other issues of which should be improved general optimisation in future firmware releases.

Re: 2015 Android TV - Bugs and Issues

Anonymous — Thu, 11 Feb 2016 12:37:34 GMT

[RESOLVED] YouView: Discover showing year not title

Problem:

When using the discover feature within YouView, some shows do not display a title, but instead show the year. Seems of effect Demend5 movies mostly

Picture:

Reported by:

Frogger38 HERE

Folkfanger HERE

Updates:

03-12-2015 - issue has been reported to Sony, awaiting feedback

04-12-2015 - YouView has confirmed that this is a known issue and is working towards a fix. This is now out of Sony's hands. Awaiting for a fix from YouView.

07-02-2016 - This has been confirmed as resolved by YouView and a member of this community.

Re: 2015 Android TV - Bugs and Issues

Anonymous — Mon, 21 Dec 2015 12:23:09 GMT

[RESOLVED] Amazon Prime UHD - License Error

Problem:

When trying to play UHD content via Amazon Prime (Instant Video), people are recieving a 'License Error'. Other types of content streams ok. Thus far, only seen reports on 2015 Android TVs.

Reported by:

adyjay33 HERE

baz4096 HERE

ronniebr HERE

alanxce HERE

Updates:

19-12-2015 - Issue reported to Sony. Awaiting further updates.

20-12-2015 - Issue was picked up by Sony and investigated over the weekend and resolved on Monday morning

Re: 2015 Android TV - Bugs and Issues

Anonymous — Sun, 07 Feb 2016 18:34:59 GMT

[RESOLVED] YouView Disabled after 10 December FW update

Problem:

Some people have reported that after the firmware was updated on 10 December 2015, YouView was then disabled. It appears that a incorrect Firmware was installed - EU version and not the UK version.

Upon investigating the reason for this, it appears that the people effected have either enabled a proxy server or using some type of DNS changing service.

Updates:

19-12-2015

Sony is still investigating a solution for this, however at current there is still no solution, but it is likely that the effected people may need to wait until the next firmware update - this is due to the EU firmware version havibg a slightly higher version number to the current UK version, hence when trying to install UK version gives a message of no newer firmware found.

07-02-2016

With the release of PKG3.179.0100EUA on 2 Feb, this has over-written the incorrectly installed FW. It is advisable that people disable these SmartDNS or VPN services when a new FW is released. If not possible, disable the auto software updates on the TV and manually do an update via USB.