topic Re: x900h restarted itself in Android TV

x900h restarted itself

yangma — Tue, 20 Oct 2020 19:47:40 GMT

it restarted itself making a weired noise for like 5 secs. happened twice. has this happened to anyone with tv? was wondering what causes this and what can be done to stop it

thanks

Betreff: x900h restarted itself

Peter_S. — Wed, 21 Oct 2020 06:42:13 GMT

Hi yangma,

Please check if "Control remotely" is enabled in the settings.

https://helpguide.sony.net/tv/haep2/v1/en/06-03_01.html

Cheers

Peter

Re: x900h restarted itself

Burton2000 — Thu, 22 Oct 2020 12:24:41 GMT

Got similar on mine it freezes, beeps and then restarts.

Re: x900h restarted itself

jezzafisher — Thu, 22 Oct 2020 16:32:52 GMT

Do you have a soundbar / AV equipment plugged into HDMI 3 (arc / eARC) for example? Could be related. If so, try leaving eARC OFF for now, per Peter's reply in my thread.

Re: x900h restarted itself

Niverive — Thu, 22 Oct 2020 16:27:29 GMT

I just got my Sony 900H on Sunday and I've had it randomly reboot twice since then, I'm pretty sure both have happened after the latest firmware update.

Re: x900h restarted itself

ArmchairTitan — Thu, 22 Oct 2020 17:56:00 GMT

Having the same issue since the new firmware update. TV has crashed 4 times over the last week while using Netflix and Iplayer.

Re: x900h restarted itself

voodoo_84 — Thu, 22 Oct 2020 19:55:38 GMT

Same problem, it’s happened 4 or 5 times since the new updated. No issues before.

Re: x900h restarted itself

cliveo32 — Fri, 23 Oct 2020 13:19:13 GMT

Me to after update 2 or 3 times a day

Re: x900h restarted itself

jezzafisher — Fri, 23 Oct 2020 20:22:42 GMT

Do you have AV equipment as I said? I've turned eARC off for now and it's been fine so far.

Re: x900h restarted itself

Traikus — Sun, 25 Oct 2020 11:12:31 GMT

Brand New 55inch XH9005 delivered on the 16th October and am experiencing the same issues.

The TV updated as soon as I connected it to the wifi and since then restarts at random. I get a frozen screen and a loud noise then the TV restarts. This happens when using HDMI connected devices and whilst watching TV via a digital arial.

Things I've tried to rectify the issues are:

1. Restart the TV manually.

2. factory reset the TV

3. Disable E-ARC and control remotely settings.

I currently have an XBox One X, PS4 Pro and Nintendo Switch connected to the HDMI ports. Removing them makes no difference to the random restarts.

Should I contact my retailer and have the set replaced due to it being brand new or is this a firmware issue?

Re: x900h restarted itself

cliveo32 — Sun, 25 Oct 2020 12:58:03 GMT

just got another 900h does the same thing turned e-arc off def a firmware issue.. contact sony tell them it has happened after update im going to email them a 3rd time none of there fixes work

Re: x900h restarted itself

jezzafisher — Sun, 25 Oct 2020 16:52:17 GMT

Disabling eARC from AUTO to OFF has fixed my issues so far. Daily turning it off at the wall at bedtime too, so it's not "doing god knows what" overnight.

Re: x900h restarted itself

Win_88 — Tue, 27 Oct 2020 14:39:03 GMT

Hi all,

I wonder if everyone here is running v6.0384?

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh90xx_x90xxh_x91xxh_xh92xx-series/kd-55xh9005/downloads/00016965

Re: x900h restarted itself

Niverive — Tue, 27 Oct 2020 15:42:30 GMT

Yes on 6.03841, my TV was freezing and restarting itself like once every 48 hours. I did a factory reset a few days ago and haven't had a freeze/restart yet.

Re: x900h restarted itself

jezzafisher — Tue, 27 Oct 2020 16:00:45 GMT

still no more severe problems here, turning off eARC..

There is an audio sync delay often however eg Chromecasting. All a bit pants.

Re: x900h restarted itself

cliveo32 — Tue, 27 Oct 2020 19:08:03 GMT

yeah mate running the latest firmware what i found has worked turn HDMI3 off enhanced to standed but hdmi4 seems ok to be left on enhanced ..has not switch off in 2 days

Re: x900h restarted itself

Win_88 — Wed, 28 Oct 2020 17:44:54 GMT

Hi @jezzafisher

Try going to Settings - Apps and delete an app called Tune in, this has been reported to work for other users with lip sync issues

Win_88

Re: x900h restarted itself

Traikus — Fri, 30 Oct 2020 12:56:55 GMT

I'll try this and see if it helps. Thanks for the info.

The restarts do seem somehow connected to HDMI 3 and eArc, as having moved my PS4 to HDMI 1 the restarts seem to have lessened.

Re: x900h restarted itself

vendee — Fri, 30 Oct 2020 23:13:17 GMT

Hi, I bought my KD55xh9296 about 6 weeks ago. It was fantastic for 4 weeks then foolishly I allowed it to update to the latest firmware PKG6.0384.0052EUA. Immediately after that, it started randomly rebooting.... usually about 3 times a day. I did a soft reset then a factory reset but the problem was still there. For the past 2 weeks I have been in communication with Sony support who have been getting me to try changing various settings, most recently to disable "Bravia Sync". This still didn't work. Obviously there is an issue with the firmware update but Sony are reluctant to admit this. As the TV is only 6 weeks old I am considering contacting the retailer and asking for a replacement. I was so happy with this TV before the firmware update. I also have my Marantz AV receiver connected to HDMI 3/eARC so perhaps the issue is related to this.

Re: x900h restarted itself

MrWh1t3 — Mon, 02 Nov 2020 09:50:30 GMT

I have had the same issue with my XH90. Only had it a week, it has frozen and restarted in the menus, while watching Sky, Netflix and YouTube.