topic Re: Sound Issue After Using Iplayer in Android TV

Sound Issue After Using Iplayer

huds123 — Fri, 13 Nov 2020 20:25:27 GMT

A weird thing has started to happen on my 2 year old KD-49E8005: every so often, after using Iplayer, the sound cuts out when switching over to normal tv. When changing the channel, there's an initial millisecond of sound, before it cuts out again - so the sound is there somewhere!

The only way I've found to reset the sound is to switch the tv off at the mains, then switch on again. Anyone experienced similar, and is there a way of fixing it?

Cheers

Re: Sound Issue After Using Iplayer

Win_88 — Tue, 17 Nov 2020 14:42:54 GMT

Hi @huds123

Have you noticed this issue after using any other app?

You can clear the general cache: Settings - Storage and reset- Internal storage - Cache - Clear

Or clear an individual app's storage if it's causing issues: Settings - Apps - [App Name] - Storage - Clear (You may also uninstall updates for good measure).

Latest software update: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/kd-49xe8005/downloads/00016953

Win_88