https://community.sony.ee/t5/android-tv/amazon-prime-app-not-loading/m-p/3704942#M47107 <P>I have a Sony Bravia KD-43X8305C and have used Amazon Prime Video for some time. The home key stopped responding, I performed a factory reset per another posting. The home key works and all other apps (including Netflix) work fine now. When I try to load Amazon, it attempts to load but returns to the home screen after a few seconds. There are no errors messages or codes. I’ve tried to Clear Data and Clear Cache in Settings&gt;Apps&gt;Amazon Video, but to no avail. Any ideas?!</P><P>&nbsp;</P><P>Thanks,</P><P>JL</P> Mon, 21 Sep 2020 18:58:00 GMT jeanluc465 2020-09-21T18:58:00Z https://community.sony.ee/t5/android-tv/amazon-prime-app-not-loading/m-p/3704942#M47107 <P>I have a Sony Bravia KD-43X8305C and have used Amazon Prime Video for some time. The home key stopped responding, I performed a factory reset per another posting. The home key works and all other apps (including Netflix) work fine now. When I try to load Amazon, it attempts to load but returns to the home screen after a few seconds. There are no errors messages or codes. I’ve tried to Clear Data and Clear Cache in Settings&gt;Apps&gt;Amazon Video, but to no avail. Any ideas?!</P><P>&nbsp;</P><P>Thanks,</P><P>JL</P> Mon, 21 Sep 2020 18:58:00 GMT https://community.sony.ee/t5/android-tv/amazon-prime-app-not-loading/m-p/3704942#M47107 jeanluc465 2020-09-21T18:58:00Z https://community.sony.ee/t5/android-tv/amazon-prime-app-not-loading/m-p/3704981#M47109 <P><a href="https://community.sony.ee/t5/user/viewprofilepage/user-id/75945159">@jeanluc465</a>&nbsp;</P><P><BR />The App itself may have got corrupted.</P><P>&nbsp;</P><P>Delete the App, and reload it from the Google Android TV Store.</P> Mon, 21 Sep 2020 21:47:29 GMT https://community.sony.ee/t5/android-tv/amazon-prime-app-not-loading/m-p/3704981#M47109 royabrown2 2020-09-21T21:47:29Z