topic Re: XF9005 Connection Problem to BTSmart Hub 2 in Android TV

XF9005 Connection Problem to BTSmart Hub 2

beej71 — Tue, 11 Aug 2020 14:41:19 GMT

Just wondering if anyone can help. My KD49XF9005 just wont connect to my BT Smart Hub 2. Was fine for about 3 months but has now dropped. It’s says connected but no internet and I cannot access any of the apps like Prime Video or Disney from the home screen. Strangely though Netflix still works and Sky Q works as do all the other household devices.

Have tried resetting both the Hub and the TV but I can’t get it to connect. I would be very grateful if someone could help!

Many thanks

Re: XF9005 Connection Problem to BTSmart Hub 2

royabrown2 — Tue, 11 Aug 2020 20:54:43 GMT

@beej71

Check the time and date the TV is showing, We seem to be seeing a lot of cases recently where this is adrift, which stops most apps from working, except Netflix, which doesn’t seem to care.

Re: XF9005 Connection Problem to BTSmart Hub 2

beej71 — Wed, 12 Aug 2020 08:08:00 GMT

Thank you!! Was exactly that. Thinking back we had a powercut and i hadn’t yet reset it!

Had tried everything, assigning static IP and all sorts. Didn’t think it would be that simple...

Re: XF9005 Connection Problem to BTSmart Hub 2

pb1965 — Wed, 12 Aug 2020 21:28:20 GMT

You may find that you need to set the time and date to 'network' time instead of 'broadcast'. I've had the same problem with my XF9005 and BT Smart Hub for around a year since installing an Android update on the tv. Changing to network time has changed things for the better.