topic Re: KD55A8BU / NO TELETEXT in Android TV

KD55A8BU / NO TELETEXT

Robcally — Sun, 21 Jun 2020 11:52:32 GMT

I purchased a Sony KD55A8BU and when you press the Teletext button you do not get any teletext at all I contacted Sony support and they don't offer any answers to this problem and I wondered if anybody had any similar problems and found an answer.

Regards.

Re: KD55A8BU / NO TELETEXT

LightFoot — Sun, 21 Jun 2020 18:11:14 GMT

Hi @Robcally I thought that they ended Teletext when they switched off analogue and changed to digital only ages ago. I also believe that BBC have also stopped their text service and have now replaced it with a web based Red Button service.

Edit: I have just tried it on mine. The Text button only works on BBC channels and brings up the BBC Red Button services.

Re: KD55A8BU / NO TELETEXT

Robcally — Mon, 22 Jun 2020 15:57:28 GMT

Hi SonyUser30Yrs

Thanks for the reply when I press the Teletext button it does nothing if I press the red button it brings up interactive text.

On my Panasonic set if I press the Teletext button the Teletext comes on and if I press the red button the interactive text comes on.

Why should the Sony set not work there is a button for teletext and on the specifications it says it has Teletext.

Yes I am trying it on BBC.

Re: KD55A8BU / NO TELETEXT

LightFoot — Mon, 22 Jun 2020 19:06:24 GMT

Hi @Robcally When you press the Text button on a channel that has no Text it should show the "No text available" error message. *** deleted sorry I see you have already spoken to Sony support *** As far as I know the only remaining text service is the BBC Red Button service. Even that is under attack to save costs.

Re: KD55A8BU / NO TELETEXT

Robcally — Tue, 23 Jun 2020 13:49:39 GMT

Thanks again for the reply I have four other tv sets in the house and all of those work fine I am beginning to think this new Sony model is faulty.

Reagrds

Re: KD55A8BU / NO TELETEXT

Robcally — Thu, 25 Jun 2020 12:24:39 GMT

Yes I did contact Sony Support and to be honest they are not very good at all with their responses and very slow to answer and do not answer my questions

Re: KD55A8BU / NO TELETEXT

Robcally — Mon, 29 Jun 2020 08:03:02 GMT

Not solved yet Sony support looking into this problem and I had to send a video of the problem to them and now waiting for a solution hopefully ?

Re: KD55A8BU / NO TELETEXT

pb1965 — Tue, 21 Jul 2020 20:21:58 GMT

Teletext (CEEFAX style) hasn't been broadcast in the UK since 23rd October 2012 when Northern Ireland completed digital terrestrial switchover. You must be mistaken if you think the other four tv sets work differently - it just isn't available. However, teletext IS still available on some of the European satellite broadcasts - ie ARD, ZDF, 3sat etc but you need a satellite dish pointing towards the right satellite to get those.

Re: KD55A8BU / NO TELETEXT

Robcally — Wed, 22 Jul 2020 15:07:18 GMT

Thanks for the reply but I can assure you it is working I have other TVS Panasonic,lg, Samsung and when you press the Teletext button on the remotes you get the full Teletext service but on this Sony TV you get nothing on the screen and on the specifications for this TV it states it's got Teletext and why have the button on the remote.

Thanks again.

Re: KD55A8BU / NO TELETEXT

pb1965 — Wed, 22 Jul 2020 19:57:59 GMT

I really don't know what else to say. But I'd be genuinely amazed if you got any teletext service using your other tvs. Which tv channels are you able to get teletext on? Can you upload a picture of the start/home page (100?) I'm wondering if we're talking about the same thing here?

Anyhow, to answer your question about why there's a teletext button on the Sony remote, it's because Sony sell their televisions in many different countries, some of which which still broadcast CEEFAX style teletext services. The remote control will be common to all of them and Sony aren't going to make a remote specifically for the UK without this button.

Re: KD55A8BU / NO TELETEXT

Robcally — Thu, 23 Jul 2020 14:42:09 GMT

Hi Thanks again for your reply Please find attached a couple of images of page 100 on a panasonic tv on BBC 1 AND BBC2 channels.

Regards,

Robert Callan

Re: KD55A8BU / NO TELETEXT

pb1965 — Thu, 23 Jul 2020 20:11:27 GMT

Thanks for that Robert, you've cleared this one up. We are talking about different things. These pictures are not Teletext - they are Digital Text (the modern day version of it). Also known as Red Button Text because you can access it using the red button on your remote.

I've just tried this on my Sony TV in the kitchen which is also connected to the internet via WiFi. When I press the Text button, I get a text page like you've shown coming up.

I have noticed in the past that this doesn't always work though (on any of my TVs) and I've presumed it was because the service was down (just like CEEFAX used to occasionally be off air). And incidentally, neither my BT Youview set top box nor my Philips TV do anything when I press their Text buttons.

However, this doesn't bother me because, since my TV is connected to the internet, by pressing the Red Button, I get an enhanced media-rich version of it called Connected Red Button instead.

This is much better in that you get video content as well as text only items.

I can't explain why your Sony TV doesn't give you anything when you press the Text button. Sometimes mine can seem very slow to respond. But try pressing the Red Button instead and see if that brings something up. If it does, then your problem is solved. Let me know if this works for you.

One word of caution though....don't get too attached to Digital Text. The BBC are considering scrapping it as they need to save money to pay for all the other things the government have offloaded on to them!

Re: KD55A8BU / NO TELETEXT

Robcally — Fri, 24 Jul 2020 13:36:28 GMT

Hi Yes I am connected via an outside aerial on the roof and also via the internet if I press the red button I get the red button text on all the tvs including the Sony one but if I press the teletext button on all tvs I also get digital teletext that comes through the aerial but not on the sony tv so there must be a problem with the Sony tv as it is different from every other I have ever owned.

Yes they had originally planned to cease the service this August 2020 but having a lot of complaints about that because the deaf people rely on the service that the decision has now been shelved.

Regards.

Re: KD55A8BU / NO TELETEXT

pb1965 — Fri, 24 Jul 2020 18:31:19 GMT

Ok. I'm pleased to hear you are getting the Connected Red Button version of the Digital Text service. Which is the same but offers enhanced content to the text only service. So I don't think you have a problem - you're not actually missing out on anything. Perhaps, like my Philips TV and the BT Youview set top box, they have just been designed to work differently from what went before? Who knows? Sony works in mysterious ways! Enjoy it (as long as it lasts.)

Re: KD55A8BU / NO TELETEXT

Robcally — Sat, 01 Aug 2020 15:50:48 GMT

Had a phone call today from someone called Nadine as I found I was getting nowhere with service so I requested a call back from someone senior not convinced they new much about the problem and all she told me as we do not have Teletext on these models anymore due to the BBC but all other tv manufacturers do .

I am not convinced by this answer but they say that's the end of it and CLOSED THE CASE. So now more discussions on this subject this is great customer service ? do you agree.

I am looking at other options on this problem as I am in discussions with Currys where I purchased this set from to see if I can return this set and buy a Oled LG with Teletext as they still have Teletext on all there Oled TV sets.

I will keep you updated how i get on.

Re: KD55A8BU / NO TELETEXT

pb1965 — Sun, 02 Aug 2020 09:18:36 GMT

As I said previously Rob, my Philips television (2018 model) doesn't do anything when pressing the Text button (and neither does mt BT Youview set top box). So not all other manufacturers do this as you suggest. I get Connected Red Button when pressing Red though and this provides everything Digital Text (not TELETEXT as nobody in the UK broadcasts that) does and more besides. As you get this too I don't understand why you're still obsessing about this. Good luck with Currys.