topic Sony KD-65AF8 with Sonos Arc in Android TV

Sony KD-65AF8 with Sonos Arc

Ashman2020 — Fri, 19 Jun 2020 15:12:18 GMT

So i have updated my Bose 300 Soundtouch to the new Sonos Arc.

I never got the Bose to connect with the HDMI ARC so had to use the optical cable option. I spoke with PC World tech who told me it wasn't compatible.

I am having the same issue with the Sonos now, the arc connects to the HDMI Arc but there is no sound output. Once again I have had to connect using the optical cable

So 2 questions 1) Is there some other settings i need to make to the TV to make the HDMI output sound?

2) is there a lot of difference between the optical cable v HDMI arc?

Thanks in advance

Re: Sony KD-65AF8 with Sonos Arc

Anonymous — Thu, 25 Jun 2020 13:43:26 GMT

Hi there,

Have you tried a factory reset?

Best wishes,

Re: Sony KD-65AF8 with Sonos Arc

Ashman2020 — Thu, 25 Jun 2020 15:13:18 GMT

Hi Michael

I have tried everything. It just wont work. I plugged the old Bose to a Samsung TV and it worked straight away.

There seems to be an issue with the Sony TV. Unfortunately its out of warranty now too 😞

Thanks

Re: Sony KD-65AF8 with Sonos Arc

Win_88 — Wed, 01 Jul 2020 19:57:38 GMT

Hi Ashman

Have you tried going to Home - Settings - Sound - Speakers - Audio system?

Win_88

Re: Sony KD-65AF8 with Sonos Arc

Ashman2020 — Thu, 02 Jul 2020 09:39:19 GMT

Hi Win_88

Yes i have done that

Thanks

Re: Sony KD-65AF8 with Sonos Arc

Win_88 — Mon, 06 Jul 2020 08:42:18 GMT

Hi again,

When did you first notice the issue in the first place?

Have you made sure the software is up to date: https://www.sony.co.uk/electronics/support/oled-tvs-android-a8f_af8-series/kd-65af8/downloads/00016668 ?

Perhaps a factory reset if the issue remains: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75xg8505/articles/00122829

Win_88

Re: Sony KD-65AF8 with Sonos Arc

Cheekymuppet — Tue, 07 Jul 2020 18:13:35 GMT

I have the exact same issue with my Sonos Arc and the Sony 65A1. Works with optical but won’t work with hdmi ARC. The Sonos Arc works fine on my other samsung TV 😞

be good to know if anyone has worked out what the issue is... I have also noticed that the Bravia connect doesn’t show up any devices (PS4 or sky Q) anymore

Re: Sony KD-65AF8 with Sonos Arc

Win_88 — Thu, 09 Jul 2020 09:58:18 GMT

Hi Cheeky,

Have you already tried the steps I suggested to Ashman thus far?

Here's more of what you can try:

**Workaround 1

Turn off your audio device using the audio remote control
Turn off your TV using the TV remote control
Turn on your TV using the TV remote

**Workaround 2

Change the Speakers settings by going to [HOME] > [Settings] > [Sound] > [Speakers] > [TV speakers]
Turn off the TV with the TV remote control
Turn on the TV with the TV remote control

**Workaround 3

Set the BRAVIA Sync control option to on by going to [HOME] > [Settings] > [External inputs] > [BRAVIA Sync settings] > [BRAVIA Sync control]
Select [Yes] when [Remove recognized devices from the list] is displayed
NOTE: The BRAVIA Sync control will be switched off.
Select BRAVIA Sync control again to switch it on
NOTE: The Speakers settings will switch to [Audio system] automatically.

Regards,

Win_88