topic Re: DISAPPOINTED KD65X930C - SLOW MENU in Android TV

DISAPPOINTED KD65X930C - SLOW MENU

black_is200 — Fri, 04 Dec 2015 09:40:04 GMT

I must say being a SONY fan, i'l left a little disapointed with this set. Classed the best of the best, is not quite right. The set has everything going for it and its let down by a poor,poor menu system. Its cumbersum and extremly slow!!.. Is there a fix for it?

Re: DISAPPOINTED KD65X930C - SLOW MENU

Mekerz — Fri, 04 Dec 2015 10:37:34 GMT

AndroidTV on these Sony sets definitely isn't the most responsive UI out there, many people on these community forums have said as much.

I'm not sure why though as even though the SoC in these sets isn't the fastest, it should be good enough to provide a smooth UI as Android has had several improvements over the years to make it perform better on low hardware such as Android One devices.

You're right to be disappointed though - Sony have dropped the ball with their Bravia 2015 TV sets and I'll be discounting Sony as a brand I'll consider purchasing again.

Re: DISAPPOINTED KD65X930C - SLOW MENU

black_is200 — Fri, 04 Dec 2015 11:06:58 GMT

Absolutely!!... I was advised againts spending the 2K on a SONY... I too wont be making that mistake again...

Re: DISAPPOINTED KD65X930C - SLOW MENU

ste_cocker — Wed, 27 Jan 2016 14:54:35 GMT

I cannot believe that I have paid way over 2k for this TV. I have had nothing but problems from day 1. The remote is sometimes unresponsive, browsing TV guide is slow and locks up and a hard TV reset is needed. I have had to remove now TV as its that slow in the menus and keeps crashing the TV and only way to resolve is to completely remove the poewer and switch back on.

How the hell Sony can release a tv of this standard that is clearly not ready for the public is beyond me!

Re: DISAPPOINTED KD65X930C - SLOW MENU

black_is200 — Wed, 27 Jan 2016 19:38:18 GMT

You have hit this on the nail... spot on. This is a substandard product at an extortionate price. IF everything 'flowed' then I would pay more, but it does not.
Sony need to start using APPLE policies. Thier products are at a premium price, but everything works, everything 'flows' that is how it should be.

Ive bought a wireless SONY Subwoofer, guess what.. it has a mind of its own. May thats the TV, maybe that the Subwoofer.. I no longer care.

Years of being faithful to SONY have got me no where and now have pushed me away.. Well done SONY!!!

Re: DISAPPOINTED KD65X930C - SLOW MENU

ooranoo — Wed, 28 Dec 2016 10:50:55 GMT

I definately will not be buying another. I'm extremely dissapointed with this TV. I've had all the updates on automatic, reset it numerous times and it is still extremely slow. I should not have to clear the cache each time in order to TRY to speed it up.

Re: DISAPPOINTED KD65X930C - SLOW MENU

Anonymous — Wed, 28 Dec 2016 19:54:19 GMT

Hi @ooranoo

It is interesting that you are experiencing lots of slowness. Since the release of an update to the firmware on 7th Demember 2016 (version 3.533) I have experienced an overall improvement in the responsiveness of the TV.

There is an occasion that that TV needs a general 'reboot', but this can be done by pressing and holding the power button on the remote control for more than 6 seconds.

Cheers

Re: DISAPPOINTED KD65X930C - SLOW MENU

Budhi108 — Thu, 29 Dec 2016 09:20:40 GMT

I notice that (in my case) was helping reset remote control. (take batteries off and and put them again in remote)

TV is much faster (maybe is difficult notice is tv slow or remote is slow)

Hope you understand my english...

Re: DISAPPOINTED KD65X930C - SLOW MENU

pr1uk2 — Wed, 07 Feb 2018 09:45:10 GMT

Just spent out and bought a Sony KD43XE8004BU to replace my year old Philips which was destined for the bedroom after a month i have changed them around again. The Sony was nice but the remote response was really slow and got on my nerves in the end never expected Sony to release a model that had such a bad remote response time. Phiips was £200 cheaper yet works so much better and faster sad to say this will be my last ever Sony and this company is so highy rated, not by me.

Re: DISAPPOINTED KD65X930C - SLOW MENU

Prior20 — Wed, 07 Feb 2018 11:40:40 GMT

@Anonymous

i agree there has been a marginal increase in response, however even if the speed was doubled its still pales in comparison to any other TV.

Ive had mine replaced 3 times now and im on a 2017 model, the speed is better than my previous but still way way below par. put this together with Youview not recording, no programme reminders, still waiting 30 secs after initial switch on to change a channel, BBC IPlayer HLG / Blue planet, Netflix issues, Amazon issues, wifi issues, volume bar issues, passthrough issues, bandwitdh drop, bluetooth issues, lack of profile backup, random TV restarts, poor drivers, poor hardware, 2015 TVs sold as 2016 models, botched firmware releases, botched bug releases, no timeshift & astounding lack of support or communication etc... etc... is it any wonder people have had enough of the so called "Premium" Sony brand.

As others have said this will be my last Sony TV purchase.

Re: DISAPPOINTED KD65X930C - SLOW MENU

Kuschelmonschter — Wed, 07 Feb 2018 12:08:18 GMT

Prior20 schrieb:
@Quinnicus

i agree there has been a marginal increase in response, however even if the speed was doubled its still pales in comparison to any other TV.

Ive had mine replaced 3 times now and im on a 2017 model, the speed is better than my previous but still way way below par. put this together with Youview not recording, no programme reminders, still waiting 30 secs after initial switch on to change a channel, BBC IPlayer HLG / Blue planet, Netflix issues, Amazon issues, wifi issues, volume bar issues, passthrough issues, bandwitdh drop, bluetooth issues, lack of profile backup, random TV restarts, poor drivers, poor hardware, 2015 TVs sold as 2016 models, botched firmware releases, botched bug releases, no timeshift & astounding lack of support or communication etc... etc... is it any wonder people have had enough of the so called "Premium" Sony brand.

As others have said this will be my last Sony TV purchase.

Totally agree!

@Anonymous is not around anymore. Probably got tired of Sony as well.

Re: DISAPPOINTED KD65X930C - SLOW MENU

rooobb — Wed, 07 Feb 2018 16:38:49 GMT

I appreciate when the critics to products are well described and documented not when there is a completely undescribed list of claims and the final judgment that all other brands are far better. Starting from a comment of someone who claim Philips makes better tvs while it relys on the very same android tv and soc with a badly implemented Philips overlay.

- youview is a unique add-on feature to Sony tv. Disable it and you'll get what you can with any other brands connecting a youview box. Including your tv pvr features enabled.

- unlike other tv platform (including the acclaimed tizen) android tv start is almost instantaneous being that by design it doesn't shutdown. Where did you take your 30 sec measurement?

- BBC hlg issue I cannot comment since I do not live in UK

- Netflix . Do not know any issue about the app

- Amazon app is poor implemented. By Amazon. It should be replaced in next fw update. But it works.

- Wi-Fi issue? Which Wi-Fi issue?

- pass through issue? Which pass through issue?

- bt issue? Which? And what do you expect to do with bt?

- bandwidth drop? When? Doing what?

- lack of profile backup: it a wish that I can understand but which brand you can enumerate that can backup the profile?

- poor drivers for doing what? It is not a pc

- poor hardware: I can agree soc not the best on the tech world...but exactly what you can't do with it? And you consider the soc being the hw of the tv?!?

- random restart ? How many? Doing what?

You are obviously free to choose any brand for your next tv but have a look please to official/unofficial forum of Samsung Philips Panasonic LG.. and see if you find any comment really similar to yours

Re: DISAPPOINTED KD65X930C - SLOW MENU

Prior20 — Wed, 07 Feb 2018 21:20:33 GMT

- youview is a unique add-on feature to Sony tv. Disable it and you'll get what you can with any other brands connecting a youview box. Including your tv pvr features enabled.

Disable it and you are unable to access any of UK catchup services, so you get to pick a feature, record or catchup

- unlike other tv platform (including the acclaimed tizen) android tv start is almost instantaneous being that by design it doesn't shutdown. Where did you take your 30 sec measurement?

I took it from when i wake up turn on the tv and sit waiting to change the channel (this is with youview enabled)

- BBC hlg issue I cannot comment since I do not live in UK

Well there was a statement to say it would be supported, then it was removed from sony pages.

- Netflix . Do not know any issue about the app

Netflix stopped working after updates more than once

- Amazon app is poor implemented. By Amazon. It should be replaced in next fw update. But it works.

Its been shocking from the start, bad audio sync, bad jerking, not playing content first time - funny this happens on no other device other than the TV

- Wi-Fi issue? Which Wi-Fi issue?

The your tv is not connected to the internet every 5 mins, lots of this and other wifi issues (not connecting at all, forgetting connection, bandwidth slowdown.

- pass through issue? Which pass through issue?

Audio Passthrough, lipsync or simply no sound with certain standards

- bt issue? Which? And what do you expect to do with bt?

https://community.sony.co.uk/t5/android-tv/how-to-connect-my-non-sony-bluetooth-headphones/m-p/2214961/highlight/true#M45998

- bandwidth drop? When? Doing what?

https://community.sony.co.uk/t5/android-tv/bug-android-7-0-wifi-connection-drastically-dropping-bandwidth/td-p/2341874/page/2

- lack of profile backup: it a wish that I can understand but which brand you can enumerate that can backup the profile?

Which brand requires so many factory resets it needs the feature, most other android devices offer the feature

- poor drivers for doing what? It is not a pc

well dependant on how you look at it, it has an OS that requires drivers network card, display, sound etc.. all have shown poor performance in sony (mediatek i belive supply these)

- poor hardware: I can agree soc not the best on the tech world...but exactly what you can't do with it? And you consider the soc being the hw of the tv?!?

If the hardware is great why is th TV and all aspects slow ?

- random restart ? How many? Doing what?

oh this could be doing anything, in fairness the new model is much better but the 2016 model i had would restart 5 times a day easily, others report this

agreed all have issues, but sony seems to struggle with some real basics.. i mean no programme reminders ? are we in 1932???

Re: DISAPPOINTED KD65X930C - SLOW MENU

rooobb — Thu, 08 Feb 2018 10:22:21 GMT

Prior20 ha scritto:

- youview is a unique add-on feature to Sony tv. Disable it and you'll get what you can with any other brands connecting a youview box. Including your tv pvr features enabled.

Disable it and you are unable to access any of UK catchup services, so you get to pick a feature, record or catchup

Why you don't blame broadcaster for not issueing an Android TV app outside the Youview feature? It's a standard platform not in Sony control. In Italy we have the case of Sky that has commercial agreement with Samsung and is not delivering an app for Android, still you can use it via chromecast feature of the smartphone app: why in UK they are not doing this? BTW why you need to record programme if you have already 8 days back to view older program

- unlike other tv platform (including the acclaimed tizen) android tv start is almost instantaneous being that by design it doesn't shutdown. Where did you take your 30 sec measurement?

I took it from when i wake up turn on the tv and sit waiting to change the channel (this is with youview enabled)

Cannot state with youview enabled, with standard DBVT it take 3 seconds on my KD55A1 to switch the tv on and change channel. I'm thinking about realizing a video on the performance of my tv in 'cause I'm bored about a general statement about Android TV to be so slow...

- BBC hlg issue I cannot comment since I do not live in UK

Well there was a statement to say it would be supported, then it was removed from sony pages.

My understanding is that it is not still know who is messing with HLG: BBC iplayer on AndroidTV or Sony...

- Netflix . Do not know any issue about the app

Netflix stopped working after updates more than once

Never ever happening on my tv, Netflix is working like a charm in 4K HDR, waiting to see with DV

- Amazon app is poor implemented. By Amazon. It should be replaced in next fw update. But it works.

Its been shocking from the start, bad audio sync, bad jerking, not playing content first time - funny this happens on no other device other than the TV

Again the app is an Amazon one, it's slow, doens't start correctly on the first video, but than the quality is amazing (i.e. Grandtour)

- Wi-Fi issue? Which Wi-Fi issue?

The your tv is not connected to the internet every 5 mins, lots of this and other wifi issues (not connecting at all, forgetting connection, bandwidth slowdown.

I do not use wifi because is unstable by definition (TPLINK powerlink instead). Never ever had an issue with the connection

- pass through issue? Which pass through issue?

Audio Passthrough, lipsync or simply no sound with certain standards

I've an HTCT350 connected to my tv. Never ever had problems in passing the supported audio codec (DD, DTS), and never ever had lipsync if the source do not have it (i.e. some youtube video)

- bt issue? Which? And what do you expect to do with bt?

https://community.sony.co.uk/t5/android-tv/how-to-connect-my-non-sony-bluetooth-headphones/m-p/2214961/highlight/true#M45998

So you do not have an A2DP enabled TV, and if was never advertized, what do you are looking for? My A1 is enabled and it works (still a bug on enabling internal speaker together with the headphone, but in my setup is working fine)

- bandwidth drop? When? Doing what?

https://community.sony.co.uk/t5/android-tv/bug-android-7-0-wifi-connection-drastically-dropping-bandwidth/td-p/2341874/page/2

You are point to a post raised by an Italian user with which I discuss a lot, nut it is clearly signed as solved by a reset. So which is the problem?

- lack of profile backup: it a wish that I can understand but which brand you can enumerate that can backup the profile?

Which brand requires so many factory resets it needs the feature, most other android devices offer the feature

Any. Just look at Samsung, Panasonic, LG site: first standard answer with "strange" problem "do a reset!". Never had the need to reset my own A1 in 4 months. Done it once on my previous XD83. And remember it is still a TV not a tablet, so not anything that apply to a tablet/smartphone is so easy on a TV.

- poor drivers for doing what? It is not a pc

well dependant on how you look at it, it has an OS that requires drivers network card, display, sound etc.. all have shown poor performance in sony (mediatek i belive supply these)

You are referring on audio passthrough to third party app I guess, so which is the problem? Kodi cannot be installed on any other tv brand. Drivers for standard TV features are working fine on my tv. And Archos (even if Kuschelmonster would say is dangerous) is able to passhtrough multichannel audio to my HT

- poor hardware: I can agree soc not the best on the tech world...but exactly what you can't do with it? And you consider the soc being the hw of the tv?!?

If the hardware is great why is th TV and all aspects slow ?

You are still thinking at the hardware of the TV as you would for a PC. My idea of HW start for example from the panel, than the video processor X1 Estreme.....And again IT IS NOT SO SLOW!!! I've used recently a Tizen tv that is far slower compared to my A1 (ok mine is a flagship, that one was a J6300 but it is advertized as having the same smart feature than the top ones)

- random restart ? How many? Doing what?

oh this could be doing anything, in fairness the new model is much better but the 2016 model i had would restart 5 times a day easily, others report this

Ok so you, like me, are not experiencing this problem

You are obviously free to choose any brand for your next tv but have a look please to official/unofficial forum of Samsung Philips Panasonic LG.. and see if you find any comment really similar to yours

agreed all have issues, but sony seems to struggle with some real basics.. i mean no programme reminders ? are we in 1932???

My tv , with no Youview, has programme reminders associated to the standard Guide/recording feature. So I guess it goes to problem #1 Youview features...

Again I think really to realize a video with timing of functionalities (start up time, aerial tv swicthing time, standard app load, video stremaing over internet, DLNA, SMB connection) and hope someone can realize the same on other sets in order to really compare it. I'm not saying Android TV is lightning fast, but works decently and has a lot of potential that other platform canot ever reach. And oh my gosh, the HW of my TV (i still mean the panel and electronics) is really spectacular!!! Have a look at an OLED panel, and you'll forget anything else

Pleas do not take my comments as a way of defending Sony at all costs, I'm in love with it but I think to be rather fair

Re: DISAPPOINTED KD65X930C - SLOW MENU

rooobb — Thu, 08 Feb 2018 10:20:56 GMT

Prior20 ha scritto:

- youview is a unique add-on feature to Sony tv. Disable it and you'll get what you can with any other brands connecting a youview box. Including your tv pvr features enabled.

Disable it and you are unable to access any of UK catchup services, so you get to pick a feature, record or catchup

- unlike other tv platform (including the acclaimed tizen) android tv start is almost instantaneous being that by design it doesn't shutdown. Where did you take your 30 sec measurement?

I took it from when i wake up turn on the tv and sit waiting to change the channel (this is with youview enabled)

- BBC hlg issue I cannot comment since I do not live in UK

Well there was a statement to say it would be supported, then it was removed from sony pages.

My understanding is that it is not still know who is messing with HLG: BBC iplayer on AndroidTV or Sony...

- Netflix . Do not know any issue about the app

Netflix stopped working after updates more than once

Never ever happening on my tv, Netflix is working like a charm in 4K HDR, waiting to see with DV

- Amazon app is poor implemented. By Amazon. It should be replaced in next fw update. But it works.

Its been shocking from the start, bad audio sync, bad jerking, not playing content first time - funny this happens on no other device other than the TV

Again the app is an Amazon one, it's slow, doens't start correctly on the first video, but than the quality is amazing (i.e. Grandtour)

- Wi-Fi issue? Which Wi-Fi issue?

The your tv is not connected to the internet every 5 mins, lots of this and other wifi issues (not connecting at all, forgetting connection, bandwidth slowdown.

I do not use wifi because is unstable by definition (TPLINK powerlink instead). Never ever had an issue with the connection

- pass through issue? Which pass through issue?

Audio Passthrough, lipsync or simply no sound with certain standards

I've an HTCT350 connected to my tv. Never ever had problems in passing the supported audio codec (DD, DTS), and never ever had lipsync if the source do not have it (i.e. some youtube video)

- bt issue? Which? And what do you expect to do with bt?

https://community.sony.co.uk/t5/android-tv/how-to-connect-my-non-sony-bluetooth-headphones/m-p/2214961/highlight/true#M45998

- bandwidth drop? When? Doing what?

https://community.sony.co.uk/t5/android-tv/bug-android-7-0-wifi-connection-drastically-dropping-bandwidth/td-p/2341874/page/2

You are point to a post raised by an Italian user with which I discuss a lot, nut it is clearly signed as solved by a reset. So which is the problem?

- lack of profile backup: it a wish that I can understand but which brand you can enumerate that can backup the profile?

Which brand requires so many factory resets it needs the feature, most other android devices offer the feature

- poor drivers for doing what? It is not a pc

well dependant on how you look at it, it has an OS that requires drivers network card, display, sound etc.. all have shown poor performance in sony (mediatek i belive supply these)

- poor hardware: I can agree soc not the best on the tech world...but exactly what you can't do with it? And you consider the soc being the hw of the tv?!?

If the hardware is great why is th TV and all aspects slow ?

- random restart ? How many? Doing what?

oh this could be doing anything, in fairness the new model is much better but the 2016 model i had would restart 5 times a day easily, others report this

Ok so you, like me, are not experiencing this problem

You are obviously free to choose any brand for your next tv but have a look please to official/unofficial forum of Samsung Philips Panasonic LG.. and see if you find any comment really similar to yours

agreed all have issues, but sony seems to struggle with some real basics.. i mean no programme reminders ? are we in 1932???

My tv , with no Youview, has programme reminders associated to the standard Guide/recording feature. So I guess it goes to problem #1 Youview features...

Please do not take my comments as defending Sony at all costs, I'm in love with it but I think I'm rather fair

Re: DISAPPOINTED KD65X930C - SLOW MENU

kinggo01 — Thu, 08 Feb 2018 15:10:49 GMT

@rooobb

so...... what you are saying is that we should be happy that embedded stuff work and we should not complain about lack of support for 3rd party stuff on something that is advertized as "smart" platform.

Re: DISAPPOINTED KD65X930C - SLOW MENU

rooobb — Thu, 08 Feb 2018 17:10:42 GMT

@kinggo01 I'm not telling anyone how to react, I just want you to have a wider view ...

"Smart" by itself do not mean anything. Remaining inside Sony products, FHD tvs have an Opera based store, is called Smart, you cannot add anything apart from what is provided as-is and you cannot still complain to Sony if Netflix is not working because it is developed by Netflix itself... you may just get an answer from them that their app is good but the platform is not...

The same can be told for any other proprietary platform: ask to an LG/Panasonic/Samsung user what they can do if the internal player cannot manage some feature or codec...nothing at all. Video app on Sony has a crap GUI (even if is fantastic in streaming any video) but guess what? I installed Archos that is fantastic and my 9 years old daughter uses only that one accessing what she wants directly on the NAS that she is not even aware what it is...

Now on Android TV you can even write an app by yourself and install on it if you are able to: do you agree that this is a plus?

You can still complain that a 3rd party app is working everywhere else and not on Sony, maybe is still a problem of the soc chosen by Sony, maybe of the API wrote by Sony/Mediatek/Google, but think about your smartphone: what would you do if a 3rd party app is working fine on any Android phone and not on your 1K Iphone X? What do you think Apple is going to answer?

Android TV is still not perfect, you don't have live tv pause, PIP&PAP were better on my 2013 W8A, as it was the Gracenote internet TV guide... but please don't state that it is crap. I simply do not agree. And obviously it is my personal feeling.

Re: DISAPPOINTED KD65X930C - SLOW MENU

rooobb — Sun, 11 Feb 2018 07:36:34 GMT

@kinggo01 @Prior20 @Kuschelmonschter finally I dit it I took some sample recording of the performance of my tv

Please have a look at it and leave your comment, maybe I'm really wrong and it is slow but I'm not able to judge.

https://community.sony.it/t5/android-tv/how-really-slow-is-android-tv/m-p/2429785#M25486