topic Re: Sonos Beam ARC Problem in Android TV

Sonos Beam ARC Problem

Mercedes2019 — Thu, 26 Mar 2020 13:28:40 GMT

Recently changed my Sonos system Beam, Bass, 2 Sonos 1, around took the Playbar out and added a Beam that worked perfectly with an LG in another room.

Since I have connected it up, I have to reset the TV and unplug for it to recognise the Beam. This is a pain. I know their are issues but does anyone in simple terms have a work round? Thank you and keep well.

Re: Sonos Beam ARC Problem

Sean_Mc — Fri, 27 Mar 2020 16:58:48 GMT

Hi there,

Can you let me know the full model number for your Sony TV?

Best wishes,
Sean

Re: Sonos Beam ARC Problem

Mercedes2019 — Fri, 03 Apr 2020 05:52:34 GMT

Hi Sean,

It is UKAKD65AG9

Re: Sonos Beam ARC Problem

Joe_Dohn — Fri, 03 Apr 2020 16:21:48 GMT

Does this only happen on ARC? Have you checked a different connection like optical or line-in for example?

It also wouldn't hurt to make sure you have the latest software installed on all of your devices.

Re: Sonos Beam ARC Problem

kinggo01 — Fri, 03 Apr 2020 16:37:59 GMT

Get 5 different HDMI cables and try your luck. Some devices combo don't work with some cable which is perfectly fine on another combo. Been there with my last SONY TV and satelite receiver.

Re: Sonos Beam ARC Problem

Mercedes2019 — Fri, 03 Apr 2020 16:48:42 GMT

Thank you, I shall try that and report back.

Re: Sonos Beam ARC Problem

Mercedes2019 — Fri, 03 Apr 2020 16:53:14 GMT

Thank you.

It only happens on ARC. I have a Sonos Playbar via optical cable without problems. Both are using the latest software updates.

Re: Sonos Beam ARC Problem

rooobb — Fri, 03 Apr 2020 19:00:54 GMT

@Mercedes2019 have you ever been in contact with Sonos about it? it seems you are not the only one ... https://en.community.sonos.com/troubleshooting-228999/sonos-beam-arc-connection-issues-6817325/index2.html

Re: Sonos Beam ARC Problem

Joe_Dohn — Mon, 06 Apr 2020 19:22:17 GMT

To avoid the Sonos Beam ARC issues, could you try connecting a different device using ARC? This should shed some light on the actual cause of the issue.

Re: Sonos Beam ARC Problem

Raichuu — Mon, 06 Apr 2020 22:44:26 GMT

I’m having the same problem with my XF9005 and Sony DN1080 amp.

was fine for months on the 6545 firmware but now any audio via arc stops working until I disconnect the HDMI cable, restart then plug it back in.

frustrating to say the least.

holding out for a firmware fix as support hasn’t really helped yet 😑

Re: Sonos Beam ARC Problem

The_Black_Rose — Tue, 07 Apr 2020 16:45:32 GMT

Hi Raichuu ,

Have you tried factory resetting the TV and the amp?

Cheers,
The_Black_Rose

Re: Sonos Beam ARC Problem

Mercedes2019 — Tue, 07 Apr 2020 16:51:18 GMT

Thank you, I have tried everything. I have now replaced the Beam with a Playbar that uses the optical connection. That's sorted it all our

Re: Sonos Beam ARC Problem

Mercedes2019 — Tue, 07 Apr 2020 16:52:29 GMT

Thank you, I have replaced it with a playbar connected through the optical

Re: Sonos Beam ARC Problem

The_Black_Rose — Fri, 10 Apr 2020 19:32:18 GMT

Hi Mercedes2019,

Happy to know that it works via optical ! If you connect the playbar via HDMI does the same thing happen?

Cheers,
The_Black_Rose