topic Re: 49XE8396 doesn't turn on sometimes in Android TV

49XE8396 doesn't turn on sometimes

buzzcut121 — Tue, 17 Mar 2020 17:24:36 GMT

I find lately that when I go to turn on my TV that it doesn't respond to the remote. It's not a remote battery problem. I have to physically pull out the plug and plug it in again. The TV then goes through the long start up process with the animated android logo. Any ideas what's happening here? It happens one in every 4 times maybe. Thanks

Re: 49XE8396 doesn't turn on sometimes

khallergard — Tue, 17 Mar 2020 17:48:03 GMT

For me it helped to remove the usb dongle for my RF mouse before putting the TV on standby. Got myself a bluetooth mouse instead.

Re: 49XE8396 doesn't turn on sometimes

buzzcut121 — Tue, 17 Mar 2020 18:48:02 GMT

Interesting. I DO have a usb sitting in the TV. I'm gonna remove it and see how it goes. Thanks!

Re: 49XE8396 doesn't turn on sometimes

nathanhughes — Tue, 17 Mar 2020 18:51:29 GMT

my sony tv is doing the same since the recent software update.

I have emailed sony regarding this and await a response

Re: 49XE8396 doesn't turn on sometimes

buzzcut121 — Tue, 17 Mar 2020 19:54:04 GMT

I'll be doing the same if it continues.

Re: 49XE8396 doesn't turn on sometimes

khallergard — Sat, 21 Mar 2020 07:02:11 GMT

@buzzcut121 @nathanhughes Any progress?

My problem started after upgrade to Oreo ver. 6.6510 and stopped when I removed the usb-receiver for my RF mouse. This tip has helped many but not everybody.

Recently received the ota update to Oreo ver. 6.6545 and thought I would try putting the usb-dongle back to see what happens. Have now had it in for three days without problems!

Re: 49XE8396 doesn't turn on sometimes

buzzcut121 — Sat, 21 Mar 2020 09:48:05 GMT

Hey, it's been 4 days now without a startup problem. Hope I don't Jinx it 😛

Thanks 🤞

Re: 49XE8396 doesn't turn on sometimes

khallergard — Sat, 21 Mar 2020 13:16:31 GMT

@buzzcut121 What firmware pkg are you on?

Re: 49XE8396 doesn't turn on sometimes

buzzcut121 — Sat, 21 Mar 2020 13:21:06 GMT

The recently issued 665201 firmware. The problem was there with the previous firmware too.

Re: 49XE8396 doesn't turn on sometimes

khallergard — Sat, 21 Mar 2020 13:40:44 GMT

Oh! And your four good days are they with no dongle?

Re: 49XE8396 doesn't turn on sometimes

buzzcut121 — Sat, 21 Mar 2020 14:01:58 GMT

Yes 😃

Re: 49XE8396 doesn't turn on sometimes

khallergard — Sat, 21 Mar 2020 15:25:48 GMT

I am glad - but confused 🤔

Re: 49XE8396 doesn't turn on sometimes

buzzcut121 — Sat, 21 Mar 2020 15:41:25 GMT

Oh I can see why. I installed the update the other day - at least I thought I had. But I see now that the update is still there waiting to be applied. I don't understand because the TV went through the whole process of downloading and installing. It must have failed. Anyway, I am going to leave it as it is right now, seeing as it is working. I'm not a huge fan of updates, because generally for me they don't go smoothly!

Re: 49XE8396 doesn't turn on sometimes

khallergard — Sat, 21 Mar 2020 17:05:45 GMT

Ok, so which firmware are you actually on?

Re: 49XE8396 doesn't turn on sometimes

buzzcut121 — Sat, 21 Mar 2020 17:08:08 GMT

The one I mentioned today. The firmware you have mentioned is what the TV
wants to update to.

Re: 49XE8396 doesn't turn on sometimes

khallergard — Sat, 21 Mar 2020 17:28:16 GMT

OK Firmware 6.6510 (me) and 6.6520 (you) give startup problems with usb dongles.

Firmware 6.6645 (me) no problems! Not confused anymore 😃

Re: 49XE8396 doesn't turn on sometimes

matstedt — Mon, 28 Dec 2020 13:12:57 GMT

I've the same problem when I've inserted an USB stick for recording.

When I remove the USB the TV turns on again with adroid startup after some minutes.

I can record on the USB and the TV doesn't identify any problem with the USB when running diagnostic.

But the purpose with the USB input is to have the possibility to record movies. Any other solution of how to solve the USB-problem without a TV not turning on?!