topic New tv set update cause fail in ethernet connection in Android TV

New tv set update cause fail in ethernet connection

mina_mahmoody — Sun, 01 Mar 2020 13:46:10 GMT

Hello since i update the tv set it causes fail in ethernet connection so many times. How can i uninstall the update?it is awful

Re: New tv set update cause fail in ethernet connection

Sean_Mc — Mon, 02 Mar 2020 13:43:35 GMT

Hi there,

Welcome to the Sony Community.

Can you let me know the full model number of your TV?

Best wishes,
Sean

Re: New tv set update cause fail in ethernet connection

Webb02 — Tue, 03 Mar 2020 05:04:11 GMT

My TV was doing the same after Oreo update and my father's brand new TV was doing the same on Oreo and my work colleagues TV was doing the same ..I solved all issues by logging into my sky q router and disable ipv6 Lan only .it appears Oreo update don't like ipv6..no help from Sony support all I got was reset tv .I have asked them why I have to do this in my router but 7 days and no reply

Re: New tv set update cause fail in ethernet connection

rooobb — Wed, 04 Mar 2020 08:25:43 GMT

It could be an incompatibility with your own router, on my own ipv6 is enabled and working fine