topic Arc sound broken on new update. in Android TV

Arc sound broken on new update.

Tigermad1 — Fri, 31 Jan 2020 22:54:36 GMT

The latest update has broken the sound to the internal Netflix and prime apps. This seems to be an arc issue. Quite a few people getting it in the UK and USA. Can you please help since was working fine before hand.

Re: Arc sound broken on new update.

Tigermad1 — Sat, 01 Feb 2020 09:12:54 GMT

Further to this when you first turn the tv and AVR on the sound works. As soon as you switch inputs on the denon AVR and go back to tv audio for the apps. There is no sound.
Please see the last few pages on here for others with the same problem. Also happening in America.
https://www.avforums.com/threads/sony-ag9-oled-owners-and-discussion-thread.2233375/page-20#post-27741806

Re: Arc sound broken on new update.

webb204 — Sat, 01 Feb 2020 09:16:27 GMT

Exactly the same issue here on my AF9 , come on Sony sort this out please

Re: Arc sound broken on new update.

NaserA — Thu, 20 Feb 2020 20:44:37 GMT

Sam here with the ZD9 going to Oreo. No more ARC/sound from the surround amp, whatever I do, including the workarounds suggested here:

https://www.sony.co.uk/electronics/support/articles/00223423

Even after a full factory reset, it's no better.