topic Re: Turn off Automatic Trailers? in Android TV

Turn off Automatic Trailers?

Pat100 — Tue, 26 Nov 2019 18:05:32 GMT

When my KD-55XG9505 has no signal, it starts to play trailers for high rated films with rental prices displayed? At a high volume and very vivid colour. Where does this come from? How do I turn it off? Who is sending it to me?

I can stop it by turning off built-in WiFi but then I will miss all the automatic updates. Though that seems a good way to reduce unwanted data use.
(I usually use an ATV4K box. When I turn it off, in spite of CEC being enabled, the TV won’t turn off but adds insult to injury by blaring these trailers.)

Re: Turn off Automatic Trailers?

Sean_Mc — Thu, 28 Nov 2019 15:39:38 GMT

Hi Pat,

If you try the following steps it should resolve the issue for you:

HOME > Settings > Apps > Google Play Movies & TV

Click Force Stop
Click Clear Cache
Click Clear Data
Click Disable

Let me know how you get on?

Best wishes,

Sean

Re: Turn off Automatic Trailers?

Pat100 — Thu, 28 Nov 2019 23:05:38 GMT

That’s fixed it!

Thanks!

Re: Turn off Automatic Trailers?

Sean_Mc — Fri, 29 Nov 2019 11:17:06 GMT

I'm pleased to hear that Pat.

Thanks for letting me know it worked for you.

Best wishes,

Sean