topic You view not loading guide in Android TV

You view not loading guide

Jayray — Sun, 20 Oct 2019 09:39:07 GMT

Hello

i have had an issue out of the blue where my youview guide on my Sony android tv is not displaying the channel logos and some channels will not load the information.. I’ve turned off the guide and used the standard Sony guide for a while but you can’t access itv hub without using youview.. very annoying.
help appreciated

Re: You view not loading guide

Sean_Mc — Tue, 29 Oct 2019 16:52:19 GMT

Hi Jay,

Welcome to the Sony Community.

So I can try to help, can you let me know the model number of your TV?

Best wishes,

Sean

Re: You view not loading guide

inessex — Tue, 29 Oct 2019 18:22:42 GMT

Been having this problem since paying £1000 for the TV 18 months ago. Several calls to sony and cache empty 10 times. Works for a couple of days then stops. This latest time it has been working for 2 weeks. Not sure if I am using it right but catchup other than BBC is very limited. Like you if it stops again I will use Freeview. Afraid the whole goofle is very limited. Google Pics??? BBC Sounds??

Re: You view not loading guide

stormyuk — Mon, 03 Feb 2020 11:49:31 GMT

This appears to be a long term issue going back last year.

https://community.youview.com/youview/discussion/7605076/information-not-available

It appears that the S/W for Youview has not been updated for a while on the Sony TVs. You can try a factory reset as recommended in the post on the Youview community as that may fix it.

If not you can work around the issue by reverting to Freeview on the TV and installing the catch up players separately which is currently what I do on my XG9005 and XE9005.

https://community.sony.co.uk/t5/android-tv/unable-to-use-itv-hub-all-4-and-my5-on-new-bravia-tv/m-p/2651862

Hopefully some of this will be of use. Its a case of disabling Youview on the TV and installing the players separately from a USB stick.