topic Re: New TV Problem in Android TV

New TV Problem

Pocketacer — Mon, 15 Feb 2016 08:28:18 GMT

Hi, just bought a kdl50w809cbu, when it's been turned off for a while I'm able to switch the to on, goes straight to my hdmi channel (TiVo box) but there is no sound and remote buttons and to buttons are all unresponsive, have to pull the plug out the back to get it working. Has happened three times now. Anyone else had this issue?

Rif.: New TV Problem

rooobb — Mon, 15 Feb 2016 10:37:04 GMT

Reset it to factory settings, it solves most of the problems after a fw upgrade.

Rif.: New TV Problem

Pocketacer — Mon, 15 Feb 2016 11:03:44 GMT

Nice one, did a factory reset, fingers crossed it will be ok when I get back home, I'll let you know, thanks

Rif.: New TV Problem

rooobb — Mon, 15 Feb 2016 11:12:08 GMT

Ok let us know if it works! Mine is working really well after the reset (even if it tooks some times to riapply all the setting and download all the apps...)

Rif.: New TV Problem

Pocketacer — Mon, 15 Feb 2016 19:57:05 GMT

Thanks mate, the "Mrs" says its working ok now. Hopefully won't have anymore problems, loving the tv:)

Rif.: New TV Problem

rooobb — Mon, 15 Feb 2016 20:54:29 GMT

So it's the same also in UK: our Mrs are the real boss everywhere!

Re: New TV Problem

whoisandwhoisnt — Fri, 19 Feb 2016 09:39:26 GMT

I have exactly the same problem...once the TV has been turned off for a while (eg overnight) when I switch it on, the picture is fine but there is no sound at all and the remote control is completely unresponsive. The TV has to be unplugged and then switched back on, after which everything works fine (until the next time it has been switched off for a while)

My firmware is up to date.

Model Sony Bravia KDL-55W755C

Is there any other solution than doing a factory reset as I have a lot of settings, apps etc saved to the system?

Thanks in advance

Re: New TV Problem

Pocketacer — Fri, 19 Feb 2016 09:51:28 GMT

I really would do a factory reset and deal with losing your apps, mines been working flawlessly since, maybe there is a backup app you could download from the play store with saves your set up

Re: New TV Problem

whoisandwhoisnt — Sat, 20 Feb 2016 14:33:37 GMT

Ok - attempted a factory reset.

Over two hours later I now have a completely black screen, with no response to any button press.

The LED light is illuminated, but nothing else.

Worried that I've bricked my TV

Re: New TV Problem

rooobb — Sat, 20 Feb 2016 14:45:21 GMT

I heard it happening to someone once. Try unplugging from main and left it disconnected some minutes for two or three times until you see the Android logo coming again.

Re: New TV Problem

whoisandwhoisnt — Sat, 20 Feb 2016 14:59:40 GMT

Tried that a couple of times, but nothing yet.

I should add that when I unplug it from the mains and plug it back in the "Sony" logo comes on the screen briefly, but then nothing (the Android logo never appears)

Re: New TV Problem

rooobb — Sat, 20 Feb 2016 15:04:29 GMT

Try again. Let it stay unplugged for some minutes before plugging again... after some times it should go ahead after the sony logo to the Android ones. At least it was reported like that.

Re: New TV Problem

rooobb — Sat, 20 Feb 2016 18:44:34 GMT

@whoisandwhoisnt you didn't write anymore.... It could mean that you solved and are too happy to come back here or you throw your Tv out of the window....

Hope the first!

Re: New TV Problem

Pocketacer — Sun, 21 Feb 2016 10:47:13 GMT

Ugh, mines started doing it again few days after the factory reset, hoping a software update will sort it out

Re: New TV Problem

whoisandwhoisnt — Sun, 21 Feb 2016 18:45:36 GMT

managed to get the TV working again after the factory reset black screen. As advised above, after a few attempts of unplugginng it, I eventually got it to reboot and start properly.

Unfortunately, it hasn't fixed the original problem of no sound, no response to remote control, after being switched off for a while.

EDIT: seems that I'm not alone, according to post above. Very frustating.