topic Lost Voice Recognition in Android TV

Lost Voice Recognition

RayArt01 — Sun, 04 Aug 2019 13:42:25 GMT

Sony KD-65AG9

I have had this wonderful TV for a couple of days. I have completed the setup and all was working good. But, I have lost Voice Recognition! I cannot speak to the TV, it seems like it cannot hear me. I have checked the internet connection which is good and have re-paired the remote control. The LED mic indicator is not showing on the TV either. It had previously been working. Can anyone help solve this for me?

Re: Lost Voice Recognition

Sean_Mc — Wed, 07 Aug 2019 15:25:33 GMT

Hi Ray,

Welcome to the Sony Community. If you have recently updated to the latest software please see the following article on The Google Assistant or built-in MIC feature here.

Let me know how you get on.

Best wishes,

Sean Mc

Re: Lost Voice Recognition

RayArt01 — Sat, 10 Aug 2019 14:58:52 GMT

I have now got the Voice Recognition back on the remote control. However, I haven't got the internal Mic working. Anyone else had this problem? How can I fix it?