topic New software issues in Android TV

New software issues

Yurihorlov — Sun, 14 Jul 2019 09:43:21 GMT

Re: New software issues

LightFoot — Sun, 14 Jul 2019 10:08:57 GMT

Hi @Yurihorlov

Would you please let us know the model number of your TV and the issues that you are having.

Re: New software issues

Yurihorlov — Sun, 14 Jul 2019 12:22:56 GMT

black screen when starts up until unplugged and plugged again
not synced with Apple TV or PS4 when pressing the remote
WiFi sign missing
close open apps gone
reduced quality when streaming videos from Netflix and now tv this update is just wrong

My tv is kd55xd8005 issues are slow start up

Re: New software issues

LightFoot — Sun, 14 Jul 2019 12:23:22 GMT

@Yurihorlovwrote

black screen when starts up until unplugged and plugged again not synced with Apple TV or PS4 when pressing the remote WiFi sign missing close open apps gone reduced quality when streaming videos from Netflix and now tv this update is just wrong My tv is kd55xd8005 issues are slow start up

Hi @Yurihorlov

I would start by trying a factory reset to see if it makes any difference.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xd8005/articles/00170595

If that doesn't help then I would contact Sony Support for your country or region. In the UK the contact information is Sony UK Support