topic Re: Shadow on Bravia AF9 screen in Android TV

Shadow on Bravia AF9 screen

HNoor01 — Sun, 07 Jul 2019 00:46:23 GMT

My AF9 is just over 6 months old, and a couple of days ago, it asked me whether it could perform a panel refresh autimatically. I allowed it to. After that, a line appears on the TV, at the edge of a shadow, which covers 3/4th of the screen. I have performed a manual panel refresh again, but, this did nothing to improve the situation. Any ideas? I will call Sony re guarantee next week, I suspect it might just be a faulty OLED panel, but I do hope that it is a quick fix solution, rather than the TV being taken away and me not being able to enjoy it.Shadow and line on screen

Re: Shadow on Bravia AF9 screen

Sean_Mc — Mon, 08 Jul 2019 10:29:13 GMT

Hi there,

Welcome to the Sony Community.

I would recommend getting in touch with the support team who will be able to advise you further about this here.

Best wishes,

Sean Mc

Re: Shadow on Bravia AF9 screen

HNoor01 — Tue, 13 Aug 2019 21:16:08 GMT

Thank you Sony .... delivered and installed a new replacement TV to my address today ! Very happy the new TV !

Re: Shadow on Bravia AF9 screen

Sean_Mc — Wed, 14 Aug 2019 08:28:02 GMT

That's great to hear. Hope you enjoy your new TV. 😊

Best wishes,

Sean Mc