https://community.sony.ee/t5/android-tv/kd55xf8096/m-p/2631253#M37418 <P>Hi there,</P> <P>&nbsp;</P> <P>Welcome to the Sony Community.</P> <P>&nbsp;</P> <P>I would recommend getting in touch with the support team for further help regarding this&nbsp;<A href="https://services.sony.co.uk/supportmvc/en/Contact/Email" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Best wishes,</P> <P>Sean Mc</P> Thu, 04 Jul 2019 09:37:40 GMT Sean_Mc 2019-07-04T09:37:40Z https://community.sony.ee/t5/android-tv/kd55xf8096/m-p/2630982#M37402 <P>Hello. I recently purchased a brand new tv (KD55XF8096) from the official sony store and after a couple of weeks I experienced some image retention that would go away after a few minutes and would come back every time a static image was projected onto the screen for more than a few minutes. I checked the online guarantee guide and it says that the guarantee does not cover for "Persistent image retention (burn-in) caused by constant projection of the same image or images.".&nbsp;</P><P>Would this apply to a brand new tv aswell? Is there any chance that I can get it fixed for free or even get a replacement?</P> Wed, 03 Jul 2019 14:00:40 GMT https://community.sony.ee/t5/android-tv/kd55xf8096/m-p/2630982#M37402 mcxios 2019-07-03T14:00:40Z https://community.sony.ee/t5/android-tv/kd55xf8096/m-p/2631253#M37418 <P>Hi there,</P> <P>&nbsp;</P> <P>Welcome to the Sony Community.</P> <P>&nbsp;</P> <P>I would recommend getting in touch with the support team for further help regarding this&nbsp;<A href="https://services.sony.co.uk/supportmvc/en/Contact/Email" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Best wishes,</P> <P>Sean Mc</P> Thu, 04 Jul 2019 09:37:40 GMT https://community.sony.ee/t5/android-tv/kd55xf8096/m-p/2631253#M37418 Sean_Mc 2019-07-04T09:37:40Z