topic Re: Wireless not connected in Android TV

Wireless not connected

janu01 — Sun, 28 Apr 2019 07:45:53 GMT

My Tv Is a KD49XE8396 4K ANDROID it keeps telling me every few minutes via an on screen flag that the "wireless is not connected" but it is as all services work , how do I stop it keep telling me that the wireless is not connected?? very frustrating to keep seeing this flag at the top right of the screen when you are trying to watch a programme.

Re: Wireless not connected

Sean_Mc — Mon, 29 Apr 2019 15:57:54 GMT

Hi there,

Welcome to the Sony Community.

Have you tried a reset on your TV? You can find more details on how to perform this here.

Let me know how you get on?

Best wishes,

Sean Mc

Re: Wireless not connected

janu01 — Fri, 03 May 2019 15:47:31 GMT

Hi Sean,

Sorry no that didn't work, this has only occured since the last update.

So could it be the update was crap?

Re: Wireless not connected

Sean_Mc — Fri, 03 May 2019 15:56:28 GMT

Hi again,

It would be best to get in touch with the support team here who will be able to advise you further.

Best wishes,

Sean Mc