https://community.sony.ee/t5/android-tv/tv-crashing/m-p/2589886#M34986 <P>Hi,</P><P>&nbsp;</P><P>My tv model number&nbsp;<SPAN>KD-49x8005c asked to be updated on Friday which I started then went out. When I tried to switch the tv on on Saturday it did not respond via remote, the power button on the tv or the remote on my phone. I unplugged the tv for it to reset and when I plugged it back in the Sony logo faded in as usual but then went black abruptly like it had crashed. This is all I can get the tv to do. I have unplugged it, tried a different power source, unplugged hdmi and usb cables and nothing. No lights showing at the bottom, no response. Please advise what to do next! I know the screen is working because the Sony logo shows everyone after I unplug it. Thanks!</SPAN></P> Tue, 12 Mar 2019 09:00:49 GMT Sk.heslop 2019-03-12T09:00:49Z https://community.sony.ee/t5/android-tv/tv-crashing/m-p/2589886#M34986 <P>Hi,</P><P>&nbsp;</P><P>My tv model number&nbsp;<SPAN>KD-49x8005c asked to be updated on Friday which I started then went out. When I tried to switch the tv on on Saturday it did not respond via remote, the power button on the tv or the remote on my phone. I unplugged the tv for it to reset and when I plugged it back in the Sony logo faded in as usual but then went black abruptly like it had crashed. This is all I can get the tv to do. I have unplugged it, tried a different power source, unplugged hdmi and usb cables and nothing. No lights showing at the bottom, no response. Please advise what to do next! I know the screen is working because the Sony logo shows everyone after I unplug it. Thanks!</SPAN></P> Tue, 12 Mar 2019 09:00:49 GMT https://community.sony.ee/t5/android-tv/tv-crashing/m-p/2589886#M34986 Sk.heslop 2019-03-12T09:00:49Z https://community.sony.ee/t5/android-tv/tv-crashing/m-p/2590306#M35013 <P>Hi there,</P> <P><BR /> Welcome to the Sony Community.&nbsp;</P> <P>&nbsp;</P> <P>I would recommend getting in touch with the Sony Support team&nbsp;<A href="https://services.sony.co.uk/supportmvc/en/Contact/Email" target="_blank">here</A>&nbsp;who will be able to look into this issue for you further.</P> <P>&nbsp;</P> <P>Let me know how you get on?</P> <P>&nbsp;</P> <P>Best wishes,<BR /> Sean Mc</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 13 Mar 2019 10:43:53 GMT https://community.sony.ee/t5/android-tv/tv-crashing/m-p/2590306#M35013 Sean_Mc 2019-03-13T10:43:53Z