topic Re: Netflix in Android TV

Netflix

Jpjbooth — Wed, 20 Feb 2019 09:19:04 GMT

Hello, iv got the following Android TV (KD-49XE8005) and recently every time I load the Netflix app it freezes on the 'N' loading screen unless I go and clear the app cache and data each time and re sign back into Netflix! I have tried factory resetting the TV and my android account but the issue still persists.. Hope someone can help. Thanks

Re: Netflix

TobiasRieper315 — Wed, 20 Feb 2019 13:01:20 GMT

Many people having the same problem, here:

https://community.sony.co.uk/t5/android-tv/netflix-not-loading-properly-spinning-icon/td-p/2566093

I have personally reported this issue to Sony as a complaint and apparently they are 'investigating'.

I encourage everyone to report the matter to Sony and obtain a reference number.

The more people that complain to Sony will make them realise the extent of the problem.

Re: Netflix

Jpjbooth — Wed, 20 Feb 2019 13:15:26 GMT

Hi, thanks you for your reply. I will definitely give them a call then and file a complaint regarding the issue.. Hopefully they will resolve soon!

Re: Netflix

PaJaSt — Mon, 15 Jul 2019 15:58:14 GMT

I had the same problem until recently. Had a rummage through the settings and after changing Power Saving to Low, Netflix has loaded every time. Give it a go.