topic Re: Native Video App BUG on Android Oreo in Android TV

Native Video App BUG on Android Oreo

zlays84 — Thu, 31 Jan 2019 11:49:50 GMT

So I'm starting this with hopes that it will come through to Sony software programers...

Worst bug in Android Oreo is in native Video app.

Upon fresh restart of TV Video app is working fine and playing all media from external drives but when you change sound output to external speakers everything stops and it wont play any type of file anymore...even chrashes TV to another restart...

Re: Native Video App BUG on Android Oreo

Tenneen9000 — Tue, 05 Feb 2019 15:27:27 GMT

Hi Zlays84,

Can you try disconnecting all your external devices, press and hold the power button on the remote for 10 seconds to restart the TV, and try using a 3rd party app from the Play store to play the content and tell us the outcome?

Cheers,

Tenneen9000

Re: Native Video App BUG on Android Oreo

zlays84 — Tue, 05 Feb 2019 15:40:53 GMT

@Tenneen9000 wrote:
Hi Zlays84,

Can you try disconnecting all your external devices, press and hold the power button on the remote for 10 seconds to restart the TV, and try using a 3rd party app from the Play store to play the content and tell us the outcome?

Cheers,
Tenneen9000

I probably restarted my TV on Oreo more than I restarted it whole last year when it was on Nugat...so yeah I tried that...

I'm using VLC and it works but I like Sony video app much more...

Will there be a fix for this in future so I can normaly use Sony Video app as before?

Re: Native Video App BUG on Android Oreo

Tenneen9000 — Wed, 06 Feb 2019 17:53:38 GMT

Hi Zlays84,

Can you try resetting the app by uninstalling any available updates for it under settings-apps and clear the data.

Also, can you tell me what happens when you change the digital audio out setting under Settings-sound to auto2?

All the best,

Tenneen9000

Re: Native Video App BUG on Android Oreo

zlays84 — Wed, 06 Feb 2019 18:35:12 GMT

Cleared data and cache from video app so basically reset it there's no updates because app is not on playstore so no updates to uninstall...

Switched to Auto 2 and same problem sound dissapeared and playback stopped and couldn't be resumed...

Switched back to TV speakers and sound remains absent even from digital cable broadcast...

I was forced to restart my TV...

Re: Native Video App BUG on Android Oreo

Itom86 — Wed, 06 Feb 2019 20:33:51 GMT

Similar happened to me today. Accidentally opened a video with native app, using my soundbar. Luckily, I was able to open it with VLC after, so the TV didn't crash this time. When I turned off the soundbar, there still was sound from the TV speakers using any app or playstation. But I couldn't manage to get any sound with digital broadcast. Turning back soundbar on resolved the issue.

This situation just gets funnier...

Re: Native Video App BUG on Android Oreo

Tenneen9000 — Thu, 07 Feb 2019 14:33:28 GMT

Hi Zlays84,

Can you tell us the outcome of restoring factory settings?

@Itom86

Have you tried all the steps mentioned above? If you did, do let us know the outcome.

Cheers,

Tenneen9000

Re: Native Video App BUG on Android Oreo

zlays84 — Thu, 07 Feb 2019 14:39:17 GMT

@Tenneen9000 wrote:
Hi Zlays84,

Can you tell us the outcome of restoring factory settings?

@Itom86

Have you tried all the steps mentioned above? If you did, do let us know the outcome.

Cheers,
Tenneen9000

I did a factory reset on my TV twice after Oreo and no luck, followed all the steps above and still bugs remain...

Obviously I'm not the only one having this issue so can you confirm to us all here on this forum that you're working on a fix and when it will be released?

Re: Native Video App BUG on Android Oreo

Itom86 — Thu, 07 Feb 2019 15:34:41 GMT

I didn't have to perform factory reset in this situation. A simple TV restart solved the issue.

Obviously, after the update (and the first time having sound issues) I've done factory reset. Everybody knows that there is nothing to do with factory reset, sony need to push out a new update to fix this issue. Rather than ask owners to erase their tv-s every time when something crashes.

It's just rediciolus that they step back with every update rather than go forward...

Re: Native Video App BUG on Android Oreo

Tenneen9000 — Fri, 08 Feb 2019 16:47:29 GMT

Hi there,

I am just a regular customer, however I'll gladly pass this on to my Sony contact to see what can be done.

Cheers,

Tenneen9000

Re: Native Video App BUG on Android Oreo

zlays84 — Fri, 08 Feb 2019 17:00:57 GMT

@Tenneen9000 wrote:
Hi there,

I am just a regular customer, however I'll gladly pass this on to my Sony contact to see what can be done.

Cheers,
Tenneen9000

Great thanks mate we would really appreciate it!

Re: Native Video App BUG on Android Oreo

panlask — Fri, 08 Feb 2019 19:53:12 GMT

I have the 55XF9005 and ever since after the Oreo update it stopped sending 5.1 DD or DTS signal to the Yamaha processor. It was perfectly ok before. Connected by optical (toshlink).

Video application was ok after installation, but after a while started delays in opening an mkv / avi file, not opening at all or stuttering in avi. Try to clear internal cache. From storage / internal space / cache / clear. Did not really do anything, only a factory reset fixed it. Till it occured again. I am not sure it is attributable to external speakers, but it is highly possible.

Fortunately, a very known video player 3rd party program works perfectly well. But this needs to be fixed pretty soon.

Re: Native Video App BUG on Android Oreo

The_Black_Rose — Wed, 13 Feb 2019 11:34:48 GMT

Hi Panlask,

Have you tried performing a soft reset as explained here: https://bit.ly/2DVxVVV ? Also, how long did the TV remain fine before the issue occurred again, after the factory reset?

Cheers,

The_Black_Rose

Re: Native Video App BUG on Android Oreo

panlask — Wed, 13 Feb 2019 18:19:56 GMT

Local Sony service told me there are identified issues with Oreo and should just wait for new update (patch).

There are among others incompatibilities with Yamaha amplifiers/receivers.

I have seen other major issues that needs to be fixed, like stock video player getting so stuck when setting sound to external sound system, that plain TV has no sound, soft reset gets stuck and you need to pull the plug!

Re: Native Video App BUG on Android Oreo

zlays84 — Wed, 13 Feb 2019 18:32:12 GMT

@panlask wrote:
Local Sony service told me there are identified issues with Oreo and should just wait for new update (patch).
There are among others incompatibilities with Yamaha amplifiers/receivers.

I have seen other major issues that needs to be fixed, like stock video player getting so stuck when setting sound to external sound system, that plain TV has no sound, soft reset gets stuck and you need to pull the plug!

Let's hope they push bug squashing update sooner rather than later...

My main problem is stock Video app it's unusable right now...

Other video players can't send 5.1 sound to my Logitech Z-5500 😞

Re: Native Video App BUG on Android Oreo

panlask — Sat, 25 May 2019 08:19:08 GMT

I put the update and things are like that:

Most MKVs play with 5.1 sound properly with the built in player
Some still have issues loading (probably a sound or other format issue)
Those that do not load, play very well in Kodi
But Kodi plays only 2 channels no matter what (even with pass through on)!!
Youtube doesn't play 5.1 but I believe it wouldn't suport anyway
Netflix etc. I don't have so far

So, this is a partial solution to the previous update issues.

Re: Native Video App BUG on Android Oreo

zlays84 — Sat, 25 May 2019 10:10:43 GMT

Still doesn't play DTS HD Master Audio...

But regular DTS works fine...

Re: Native Video App BUG on Android Oreo

panlask — Sat, 25 May 2019 14:55:42 GMT

Ah, yes. I wouldn't tell about that.

Since I connect through Optical and have only DD / DTS decoding.

Re: Native Video App BUG on Android Oreo

zlays84 — Sat, 25 May 2019 16:33:33 GMT

@panlask wrote:
Ah, yes. I wouldn't tell about that.
Since I connect through Optical and have only DD / DTS decoding.

I am connected to sound system with optical too...but on a file usualy 4K blu ray rip it comes with DTS HD Master Audio track and TV decodes it to regular DTS or it just fails to read that audio track...

It was fine on Nougat...

But fortunately those files also have reserve Dolby Digital audio track so its easy to switch to that one...

Re: Native Video App BUG on Android Oreo

Kuschelmonschter — Sat, 25 May 2019 17:33:29 GMT

DTS-HD mandates a DTS compatible core which the TV is capable of extracting for transmission over ARC or S/PDIF. ENCODING_DTS_HD API is broken with current BRAVIA firmware though. Bitstream reproducibly drops out after some seconds. Same is true for DTS-HD MA and HRA.