topic Re: AF9 pop-up message? in Android TV

AF9 pop-up message?

PaulinBont — Sat, 12 Jan 2019 19:30:09 GMT

Top right- hand corner a message appears when the TV has been on about 15 minutes, disappears and then pops up again every 15 mins saying "Wifi Is Not Connected" I've only just got this TV and it's a mystery to me as to where and why it's there and more importantly, how to I get rid of it.

Any suggestions where in settings I can turn it off please?

Signposting would be very helpful please.

Thank you.

Paul

Re: AF9 pop-up message?

Anonymous — Sun, 13 Jan 2019 19:21:45 GMT

Hi there,

Have you updated to the latest firmware?

Best wishes,

Re: AF9 pop-up message?

PaulinBont — Mon, 14 Jan 2019 07:47:40 GMT

Yes, firmware updated and despite being connected to the internet, the "wifi not connected" messagestill appears then fades out in the grey box, top right of screen

Re: AF9 pop-up message?

Sean_Mc — Mon, 14 Jan 2019 10:41:23 GMT

Hi Paul,

It might be best to get in touch with the support team for further help here.

Let us know how you get on?

Best wishes,

Sean Mc

Re: AF9 pop-up message?

PaulinBont — Sun, 20 Jan 2019 14:05:23 GMT

I had a very quick response from Sony saying that their engineers will investigate and resolve the issue asap,

I'm not sure if this means it is a generic fault across the AF9 range or whether it is limited to my tv; can the engineers remotely fix my TV these days ?

Re: AF9 pop-up message?

dutchice — Tue, 22 Jan 2019 18:17:03 GMT

Hi Paul,

There is nothing to worry about, your TV is not defective. The issue you mention is a known bug across the AF9 line and the root cause is currently under investigation. A fix will be included as soon as possible with the next firmware release.

Cheers,

Dutchice

Re: AF9 pop-up message?

PaulinBont — Wed, 23 Jan 2019 15:32:16 GMT

Thank you Dutchice

Re: AF9 pop-up message?

beisser110 — Wed, 23 Jan 2019 17:25:56 GMT

Have the same problem since factory reset for other issues! Will contact Sony if the issue is not

resolved in the next few days.

Peter

Re: AF9 pop-up message?

dutchice — Fri, 01 Feb 2019 15:00:25 GMT

Hi @PaulinBont and @beisser110,

Would like to inform you that this issue is still under investigation. In the meantime I would like to ask you to contact Sony Customer Support and open a ticket if you still haven't done so. This goes also for any other readers with the same issue, please proceed to report the issue as this helps in resolving the issue sooner.

Cheers,

Dutchice

Re: AF9 pop-up message?

beisser110 — Fri, 01 Feb 2019 16:44:28 GMT

I have reported this issue and had conformation from Sony that they are working on it.

I have since had my AF9 replaced! because of other issues. and still seeing "wireless network disconnected"

and proceeded by "network connected" seems to me like there are a few bugs in the system!

Re: AF9 pop-up message?

Tigermad1 — Sun, 03 Feb 2019 23:28:41 GMT

This is also happening on the Sony XF9005 UK after the Oreo update. Pretty annoying pop up.

Re: AF9 pop-up message?

beisser110 — Mon, 04 Feb 2019 19:39:16 GMT

Seems to have cleared on my tv now!

Sent from my iPad

WiFi Connection Lost Notification - AF8

TudRich — Wed, 20 Feb 2019 17:26:44 GMT

Ever since the update to Android Oreo, I get a notification whenever Wifi is lost. It appears from the top right and say WiFi connection is lost. It disappears after a few seconds and when I check the network in settings everything is fine? I have Sky Wifi if anyone can help and a Sony AF8.