topic Re: More4 not working in Android TV

More4 not working

kevin.jobling — Sun, 20 Jan 2019 10:10:09 GMT

Every other catch up chamnec is working great but more4 starts up and I can get to select programme then when I select programme I get the 4 boxes flashing and no programme. Anyone any ideas as to what I can do to get it to work again?

Re: More4 not working

Sean_Mc — Mon, 21 Jan 2019 13:58:17 GMT

Hi Kevin,

Welcome to the Sony Community.

So I can try to help, can you let me know the full model number of your TV?

Best wishes,

Sean Mc

Re: More4 not working

gingerblack — Tue, 22 Jan 2019 18:21:56 GMT

Hi, I can confirm that i am also having problems with the all 4 on demand app. Sometimes it loads pre program adverts and sometimes it does not, will try and load for a long time and then occansionly drop back out to the live tv screen.

I will also contact c4 support and see what they say.

XE8004

all4 app versyion 6.19.1

update:

Just checked the youview forums and its seems other are having similar problems

https://community.youview.com/youview/discussion/7604979/all4-problems-with-sony-kd49exe8005

perhaps we should post on there too!

Re: More4 not working

Vanilla_ — Wed, 23 Jan 2019 17:33:45 GMT

Hi,

I can imagine how frustrating this is. I'd suggest that you update your TVs to the latest firmware version. If you let us know the full model numbers of your TVs, I'll be able to check the latest firmware versions available for you.

Vanilla_

Re: More4 not working

sneish — Thu, 24 Jan 2019 19:41:03 GMT

I am having continual issues with All4 - would this be the same problem?

At times the adverts will start - usually an Emirates one and then it sticks or sometimes it gets to the flashing boxes on the screen and then sticks there

Extremely frustrating. i have then managed to access the programme on an ipad and cast it to the tv but after purchasing a new smart tv I did not consider that I would have this problem. Previously I watched All4 through a youview box. My tv model is KD49EXE8005.

Any advice will be very much appreciated:)

Re: More4 not working

gingerblack — Thu, 24 Jan 2019 21:03:17 GMT

yes this is the same issue

support on the youview forum said to factory reset the tv but i havent tried this yet

Re: More4 not working

Vanilla_ — Fri, 25 Jan 2019 14:27:47 GMT

Hi,

I'd also recommend that you try the full factory reset If your TVs are up to date. I've seen online that most of the issues related internet applications could be resolved by a factory reset.

Vanilla_

Re: More4 not working

clive_pw — Thu, 26 Dec 2019 09:06:42 GMT

I’m xperiencing the same issue with more4 and my tv is brand new!

model no.

Sony KD-43XG8396 4K HDR TV

Please let me know how to fix and also how to update latest firmware.

thanks