topic Re: Bluetooth problem on Android tv 65XE8596 in Android TV

Bluetooth problem on Android tv 65XE8596

Lerch82 — Wed, 16 Jan 2019 09:37:39 GMT

Good day

I have a Sony Android tv 65XE8596 fm last May and I need your help (if possible) abt bluetooth audio stuttering problem (on both modes.. TV or Streaming)

I tried a lot of bluetooth devices, no problem to connect them, but they have audio interruptions on first 60 sec playback. Then the audio becomes good until I change the program/channel

At the moment I'm going to evaluate to connect an external android box or an external bluetooth 5.0 device via optical audio, bacause also AV sync setting not help

Any comment or suggestion is welcome

Thanks a lot

Re: Bluetooth problem on Android tv 65XE8596

Sean_Mc — Thu, 17 Jan 2019 17:02:55 GMT

Hi there,

Have you tried a reset on your TV. You can see more details on how to perform this here.

Let me know how you get on?

Best wishes,

Sean Mc

Re: Bluetooth problem on Android tv 65XE8596

Lerch82 — Mon, 21 Jan 2019 11:20:39 GMT

Hi, yes tried TV reset but the problem is still here 😞

Re: Bluetooth problem on Android tv 65XE8596

Sean_Mc — Mon, 21 Jan 2019 13:48:51 GMT

Hi again,

Sorry to hear this has not resolved the issue. I would recommend getting in touch with the support team for further help here.

Best wishes,

Sean Mc

Re: Bluetooth problem on Android tv 65XE8596

Lerch82 — Mon, 21 Jan 2019 13:59:46 GMT

Someone use bluetooth with earphones not sony without problem?