KD-55A1 briefly disconnecting from internet

ArthurBLove — Thu, 22 Nov 2018 03:30:00 GMT

When watching SBS video on demand screen goes dark but still plays movie and message says that we have lost internet connection about 30min into the program. Can return to home screen and reconnect to SBS VOD and start program again but the "disconnection sign comes up again in about 10min..

I dissconnected the WiFi on the TV and connected it to the modem with a cable but the problem returned after 40minutes.

Telstra says there is nothing wrong with NBN fibre to the node. It seams to be worse during advertisements on SBS.

Other chanels do not seam to be affected but have not checked all.

Re: KD-55A1 briefly disconnecting from internet

EdwinaU — Fri, 23 Nov 2018 19:46:13 GMT

Hi and welcome to the forum.

Please try these tips to troubleshoot your connection and let us know how it goes.

Best wishes,

topic Re: KD-55A1 briefly disconnecting from internet in Android TV

KD-55A1 briefly disconnecting from internet

Re: KD-55A1 briefly disconnecting from internet