topic TV model changed after tech intervent in Android TV

TV model changed after tech intervent

Fabrizio_G — Tue, 30 Oct 2018 16:20:02 GMT

Hi all,

I have a very strange problem on my KD-55S8505C tv. On june I asked for tech support because the videos shown negative images. The support take my tv for ten days and after everything seemed to work fine again.

Now, since I don't see really good the HDR and since on my tv there is not the option to change the HDR type (I see only HDR in Video type without any possibility to change it) I discovered that in my System Info the model is KD-55S8005C and no more the S8505C. I checked the box and the label behind the tv and I'm not became crazy, my tv WAS the S8505C with Triluminos display (the label says so)! But why the sys info says S8005C? The technicians changed something inside? The serial number is the same as before.

Any suggestion will be really appreciate.

Thanks

Fabrizio

Re: TV model changed after tech intervent

Pascale_F — Sat, 03 Nov 2018 12:07:16 GMT

Hi Fabrizio_G,

This seems strange. I'll just see if I can find some answers for you. In the meantime though, maybe someone else in the community can help.

Thanks,

Pascale

Re: TV model changed after tech intervent

Sean_Mc — Mon, 05 Nov 2018 13:22:53 GMT

Hi Fabrizio,

I've passed your issue over to the team who'll investigate this and will be in contact with you via email.

Best wishes,

Sean Mc

Re: TV model changed after tech intervent

Fabrizio_G — Mon, 05 Nov 2018 13:45:27 GMT

Hi all,

I solved the problem. After changing the mainboard, the technicians configured it with the wrong model name. Sony support ask them to come again at home and, in five minutes, they configured all in the correct way.

Thanks Sony for the fast support

Fabrizio

Re: TV model changed after tech intervent

Sean_Mc — Mon, 05 Nov 2018 13:59:17 GMT

Thanks for the update, Fabrizio.

Pleased to hear you got the issue resolved.

Best wishes,

Sean Mc