topic Re: COMPLAINTS in Android TV

COMPLAINTS

Chaplen — Thu, 25 Oct 2018 19:42:15 GMT

My TV is under a year old and already had 2 major faults, we currently can not use it as the screen just shows vertical lines. I have called everyday for a week and all I am being told is a manager will call me. This is shocking customer service when I have paid over £3300 for my TV

Re: COMPLAINTS

LightFoot — Thu, 25 Oct 2018 20:24:49 GMT

@Chaplen wrote:
My TV is under a year old and already had 2 major faults, we currently can not use it as the screen just shows vertical lines. I have called everyday for a week and all I am being told is a manager will call me. This is shocking customer service when I have paid over £3300 for my TV

Hi @Chaplen

If it is under a year old then you should really be talking to the Retailer first for a replacement or refund.

Re: COMPLAINTS

Chaplen — Fri, 26 Oct 2018 04:51:46 GMT

Unfortunately the Sony shop I bought it from ceased trading 2 months after purchase