topic Re: All Streaming Apps Missing or Not Working in Android TV

All Streaming Apps Missing or Not Working

M0j0666 — Sat, 20 Oct 2018 13:54:01 GMT

This morning my KDL-32WD603 app's have totally dissapered. Can't even open the menu. I So we that some people had this issue last year was it identified or solved?

I have rebooted roter and tv. Factory reset. Wired and Wi-Fi connection

Any more ideas?

Sony what's going on!

Re: All Streaming Apps Missing or Not Working

Rglithero — Sat, 20 Oct 2018 15:02:22 GMT

Me too...any response?

Re: All Streaming Apps Missing or Not Working

Noddy64 — Sat, 20 Oct 2018 15:10:05 GMT

I have the same problem. Working fine last night on Netflix, put it on to watch it this afternoon, go on to the home screen, select apps, then nothing happens & it jams on that channel. Gone back to factory settings, rebooted router. Everything else working on wifi with no problems, But TV just works on the usual digital settlings. At a loss, everything up to date & all was good when I turned it off lst night. HELP ME SONY!!!!!

Re: All Streaming Apps Missing or Not Working

Xpressobn — Sat, 20 Oct 2018 15:24:15 GMT

I'm the same here with our sony bravia. Select All apps and nothing comes up and freezes the tele until I try and change the channel and then press the power button. Please someone solve soon. I was hoping to watch a film I'd rented again before my time was up.

Re: All Streaming Apps Missing or Not Working

Noddy64 — Sat, 20 Oct 2018 16:30:29 GMT

My TV is a Sony Bravia

KDL-48WD653

I have now got the internet sorted on it again, but still not able to access apps & when I try it just jams on the station. Fed up of trying everything. I have a freeveiw, Hatachi 42" in the bed roon that does not support internet accress, but is now 12 years old, never had a problem. So disappointed.... really need some help form Sony with this one I think. It apears to be a promblem for many of us & all of a sudden too.

Re: All Streaming Apps Missing or Not Working

frustrated1111 — Sat, 20 Oct 2018 16:39:39 GMT

I have the same problem and have tried all the recommended fixes with no success.

I assume we have to wait for SONY to resolve their end?

Re: All Streaming Apps Missing or Not Working

krishankant — Sat, 20 Oct 2018 17:24:06 GMT

My TV is a Sony Bravia

KDL-48WD653

I am also facing the same problem. All app is missing.

Re: All Streaming Apps Missing or Not Working

Pootle07 — Sat, 20 Oct 2018 18:24:40 GMT

Did you find a solution I have the same issue at moment?

Re: All Streaming Apps Missing or Not Working

sonyTVsux — Sat, 20 Oct 2018 19:07:46 GMT

KDL-43WD756

Same problems. Apps will not load at all.

Reset to factory settings and initialized personal details - twice.

Unplugged TV.

Nothing has worked.

Re: All Streaming Apps Missing or Not Working

Hannahbee — Sat, 20 Oct 2018 20:47:38 GMT

Exact same problem here too - same make. Factory reset, unplugged, reset modem, reset date/time - just nothing happens when I select all apps after pressing home, except it freezes the controls.

Re: All Streaming Apps Missing or Not Working

bealine12 — Sat, 20 Oct 2018 20:52:36 GMT

I tried using the APP icon a number of times this morning and no apps loaded. Everything was working OK last night. I have tried factory resets numerous times but the only thing that happened was a youtube icon app appeared and never loaded when selected. A message in the corner of the screen advised 'Please wait try again later'. I get that channel lock as though the app page is still loading as well.

I've attempted these solutions but nothing worked.

https://www.sony.co.uk/electronics/support/articles/00125843

https://www.sony.co.uk/electronics/support/articles/00198726

Re: All Streaming Apps Missing or Not Working

Avril56 — Sat, 20 Oct 2018 20:54:17 GMT

Glad it’s not just me, I had visions of needing a new tv until I found this note stream. Pressing for the Apps freezes my remote control, come on Sony fix this. My tv is a KDL-49WD752.

Re: All Streaming Apps Missing or Not Working

Esidara — Sun, 21 Oct 2018 10:02:16 GMT

Same issue. Have a KDL-32WD756, worked just fine yesterday and this morning, now it won't even bring up the menu for the smart apps. Home menu comes up, but pressing on the apps option does nothing, and television becomes unresponsive. Previous fixes for this issue - restore factory settings, and leaving television unplugged for 1 minute aren't working.

Additional information - doing factory settings, skipping or leaving everything on auto in the set up, not doing ANYTHING ELSE other than pressing home enabled me to access youtube. However, if I exit out of youtube, or the home menu after opening it the first time, it does not open again.

Re: All Streaming Apps Missing or Not Working

Noddy64 — Sat, 20 Oct 2018 21:21:45 GMT

Sno sorry. Just stopped trying. Hopefully they will have a fix for us at Sony on Monday. I have a feeling the technical team might be busy. I have faith in Sony getting it sorted for us all though. I have always bought Sony when I can, got my first camcorset works well too. Fingers crossed it an easy fix for us all. Good luck 🍀 👍

Re: All Streaming Apps Missing or Not Working

M0j0666 — Sat, 20 Oct 2018 23:40:54 GMT

Has anyone heard anything? Surely Sony has replied to someone?

Re: All Streaming Apps Missing or Not Working

bealine12 — Sun, 21 Oct 2018 12:26:13 GMT

No, I sent an email yesterday morning advising of the issue, amongst many received I have no doubt. Do Sony run 24/7 gloablly? Probably not.

Re: All Streaming Apps Missing or Not Working

Neethupillaigs — Sun, 21 Oct 2018 11:50:51 GMT

Facing the same issue on KDL-48WD653. On selecting all apps the screen blanks out and no apps are displayed to select from. Hoping an early resolution. Thanks

Re: All Streaming Apps Missing or Not Working

Fisky26 — Sun, 21 Oct 2018 12:42:47 GMT

I have had the same problem since last night! So frustrating. I have a Sony Bravia KDL48WD653. Sony please update us as this is the issue so many of us are having problems with!!

Re: All Streaming Apps Missing or Not Working

steveswest — Sun, 21 Oct 2018 16:17:29 GMT

Yeap.

MY KDL-32WD756 same Issues . Started last night I think. Started watching a show on Amazon Prime. Went to watch then next episode this morning. Nothing, nada!

This model has a Netflix button on the remote. Which works. So it looks like the apps menu is just not loading.

Have reset TV and Router. No joy.

I've checked F/W it currently has 8.213-xxxxxxxxx. Sony website support say 8.215-xxxxxxxxx is the latest. When I check TV does not find new update? Might try USB tomorrow.

Re: All Streaming Apps Missing or Not Working

bealine12 — Sun, 21 Oct 2018 16:58:14 GMT

I had a response from Sony Customer Support which was a pretty standard reponse, although I did install the updated software but no change to the problem. I advised them of this thread and that many customers are getting this issue and is network wide and that Netflix loads.

Thank you for contacting Sony support.

We are sorry to learn that your Sony KDL-32WD751 is not displaying applications and YouTube is not loading with developing an error message. In an attempt to resolve the matter please perform the below steps:

1-Remove all external devices.

2-Unplug TV from mains and plug it back in after 2 minutes.

3-Ensure that the TV is running on 8.215 software version, by checking:

Home - Settings - Customer Support.

If your TV is not running on the above software version, please visit the below link for the update:

https://www.sony.co.uk/electronics/support/lcd-tvs-wd75x_w75xd-series/kdl-32wd751/downloads/00015334

4-Refresh internet contents as follows:

Home - Settings - System Settings - Set up - Network - Refresh Internet Content.

5-Connect your TV to a different internet source such as a personal hotspot using a smart mobile.

6-Confirm that you have performed a factory reset as follows:

Home - Settings - Customer Support - Factory Settings.

Having the issue persists, we are seeking your cooperation to reply with the below to investigate the matter further from our end: