topic Re: Sony A1 OLED Firmware for DolbyVision in Android TV

Sony A1 OLED Firmware for DolbyVision

tahashi — Sun, 11 Mar 2018 12:19:08 GMT

Dear Sony,

When are you releasing the new DolbyVision Firmware for the A1 OLED TVs??? As I see, it is already released in the USA, so when on Earth are you going to release it for EUROPE and the rest of the world??? We are almost Mid March 2018 now and no word from you!!! Even the 30th of January 2018 announcement has not been updated with a date or time of when this is going to be release. If it is released in the USA, then why is it being delayed for the rest of the world?? What I feel now is that I'm begining to regret this expensive purchase and I wish that I had made the right descision and went with the LG OLED units which already have DolbyVision built in from day one. Come on....

Re: Sony A1 OLED Firmware for DolbyVision

Sean_Mc — Mon, 12 Mar 2018 11:04:40 GMT

Hi tahashi,

Welcome to the Sony Community.

I'd recommend getting in touch Support here who will be able to advise you on this.

Cheers,

Sean Mc

Re: Sony A1 OLED Firmware for DolbyVision

Chargeor — Tue, 13 Mar 2018 13:09:01 GMT

We want more info .

Otherwise we ll start returning.

Re: Sony A1 OLED Firmware for DolbyVision

jumpsuit — Tue, 13 Mar 2018 13:14:42 GMT

Have you contacted Support as advised above?

In case you weren't aware, Sony don't respond on this forum.

Re: Sony A1 OLED Firmware for DolbyVision

tahashi — Tue, 13 Mar 2018 13:53:43 GMT

I have contacted Sony UK and sent them the same message I posted on the forum.

Re: Sony A1 OLED Firmware for DolbyVision

jumpsuit — Tue, 13 Mar 2018 16:07:31 GMT

arrrrrrgggghhh

Why does nobody use a telephone any more? j/k

Keep us posted

Re: Sony A1 OLED Firmware for DolbyVision

tahashi — Mon, 19 Mar 2018 14:02:53 GMT

Here is the reply from Sony and after that my reply back to them:

"Thank you for contacting Sony support regarding your Sony KD-65A1.

With reference to the firmware that has been released in the US, kindly note that the availability of applying the firmware also depends on the country/region, and the same firmware cannot be applied in the UK. We apologise for the inconvenience that might have been caused to yourself by all this.

In regards to the announcement, kindly note that the article has been updated, with the promise that Sony will share the final release date of the firmware in question.

We recommend yourself to visit the following link for more details:

https://www.sony.co.uk/electronics/support/articles/00190772

We repeat the apologies for the delay, and we seek your understanding and cooperation regarding the matter as we hate to learn that you are regretting making your Sony purchase. You can rely on the fact that Sony is giving the release of the firmware our highest priority and our engineers are not sparing an effort to have the firmware released as soon as possible.

Furthermore, kindly reply with the 7 digit serial number of your device for registration purposes.

Should you have any further questions, please feel free to reply to this email."

Here is my reply back to them:

"Thank you for your reply. I understand that the US firmware cannot apply to the European units, I already know that and that’s why I sent the complain. However Sony has no justification of not releasing this firmware to Europe and the rest of the world as long as they had already released it months ago to the US!!! Also not stating the estimated date of the release since January until now is totally un-professional and also shows how Sony does not really care for markets other than the Japanese and the US markets.

A lot of your customers have invested in your products because they are really good, however the support is very slow and this issue of this OLED TV had really embarrassed Sony as everyone who bought these units have been waiting endlessly for the firmware that adds support for Dolby Vision while a company like LG has it built-in in their OLED units which costs even less than the A1!!!

Please don’t give me justification, give us a date and be more transparent with your customers..."

So, here you have it. If they reply back, I will also keep you posted.

Re: Sony A1 OLED Firmware for DolbyVision

pmrozek — Fri, 16 Mar 2018 08:09:11 GMT

Please give us firmware release date.

Re: Sony A1 OLED Firmware for DolbyVision

jumpsuit — Fri, 16 Mar 2018 11:36:43 GMT

Thanks for keeping us updated @tahashi

Re: Sony A1 OLED Firmware for DolbyVision

pmrozek — Thu, 22 Mar 2018 14:07:03 GMT

There is a new firmware for Sony A1 OLED!

This software update (version PKG6.2858.00082NAA) provides the following benefits:

Improves general performance of the TV
Improves performance when starting content from the PS4™ Pro gaming console
Improves performance for Amazon Prime® video playback
Corrects a condition where a short beeping sound is heard when changing channels

The section below provides a list of benefits provided by previous updates and included in the latest System Software Update.

Adds support for Dolby Vision™ content
(XBR-55A1E, XBR-65A1E, XBR-77A1E, XBR-55X930E, XBR-65X930E, and XBR-75X940E only)
Note: Some connected devices may also need an update to support Dolby Vision. (More Information)
Adds support for the Amazon® Alexa™ app that runs on Amazon Echo™ devices
Resolves an issue where optical digital sound sometimes stops
Resolves an issue where the TV speakers and the sound from the PS4 controller are out of sync
Resolves an issue where frame drops occur and the AV is out of sync when playing 4K HDR 60fps content
Adds support for the A2DP Bluetooth® profile
Adds support for PIP (Picture-in-Picture) while using an app (watch TV in a small window while using an Android TV™ app)
Adds support for Hybrid Log-Gamma HDR content via HDMI® and USB/Home network
Improves the Settings screen to support changing settings while viewing TV (some exceptions may apply)
Adds support for task-switching (switch between previously used apps and the current app by holding down the HOME button on your remote until the task-switching menu appears)

sony_dtvota_2016_1602858100_naa_auth.zip (GN3TR)

Date:	3/20/2018
Version:	PKG6.2858.00082NAA
Size:	1.57 GB

https://esupport.sony.com/US/p/swu-download.pl?mdl=XBR65A1E&upd_id=11448&os_group_id=18

Re: Sony A1 OLED Firmware for DolbyVision

joeldeluxe — Thu, 22 Mar 2018 20:41:01 GMT

NO! That's for US... It's not going to work in EU

Re: Sony A1 OLED Firmware for DolbyVision

Itom86 — Fri, 23 Mar 2018 09:46:19 GMT

As thet firmware is available for all atv2 devices in the US, hopefully it is coming to Europe soon.

Re: Sony A1 OLED Firmware for DolbyVision

Risc0n — Fri, 23 Mar 2018 17:16:43 GMT

Yet another update for the US while we still have not even had the google voice update!

Re: Sony A1 OLED Firmware for DolbyVision

tahashi — Fri, 23 Mar 2018 17:20:26 GMT

Exactly. That's what I said. Sony is totally biased towards the US market yet they claim they are not.

Re: Sony A1 OLED Firmware for DolbyVision

tahashi — Fri, 23 Mar 2018 17:25:19 GMT

This is Sony's Support latest reply to my e-mail. A lot of BS!!!

=======================================================

Dear Mr Hachicho

Thank you for your recent email.

We are afraid that we do not have the exact date in question, and it is far from true that Sony is only caring for customers in the US and Japan, as you are as valued as the customers that you are referring to.

Please accept our sincere apologies and you can trust we intended no hassle to be caused to yourself.

Furthermore, kindly reply with the 7 digit serial number of your device for registration purposes.

Should you have any further questions, please feel free to reply to this email.

Yours sincerely,

Aya

SONY SUPPORT TEAM
http://www.sony.co.uk/support/en

Re: Sony A1 OLED Firmware for DolbyVision

pmrozek — Mon, 26 Mar 2018 09:26:17 GMT

Post from Haimsh:

‎03-06-2018 08:57

"Hi everyone,

I talked with Sony agent in israel and he told me that this long awaited DV update will be relased in EU and israel around may 2018.

Did anyone else hear about it ?

I own ZD9 which I bought due to te promise DV will be available in this TV set"

Re: Sony A1 OLED Firmware for DolbyVision

newbix — Mon, 26 Mar 2018 09:40:23 GMT

@pmrozekwrote:
Post from Haimsh:

‎03-06-2018 08:57
"Hi everyone,
I talked with Sony agent in israel and he told me that this long awaited DV update will be relased in EU and israel around may 2018.
Did anyone else hear about it ?

I own ZD9 which I bought due to te promise DV will be available in this TV set"

I think it will be the same time that sony do the DV update for the X700 player.

Re: Sony A1 OLED Firmware for DolbyVision

pmrozek — Wed, 28 Mar 2018 08:57:18 GMT

Sony Europe update - > https://www.sony.co.uk/electronics/support/downloads/00015010

Firmware update to v6.2858

Applicable Models

This information is for the following models:

KD-77A1
KD-65A1
KD-55A1
KD-75XE9405
KD-65XE9305
KD-55XE9305
KD-75XE9005
KD-65XE9005
KD-55XE9005
KD-49XE9005
KD-75XE8596
KD-65XE8599
KD-65XE8596
KD-65XE8588
KD-65XE8577
KD-65XE8505
KD-55XE8599
KD-55XE8596
KD-55XE8588
KD-55XE8577
KD-55XE8505
KD-55XE8396
KD-55XE8096
KD-49XE8396
KD-49XE8099
KD-49XE8096
KD-49XE8088
KD-49XE8077
KD-49XE8005
KD-49XE8004
KD-43XE8396
KD-43XE8099
KD-43XE8096
KD-43XE8077
KD-43XE8005
KD-43XE8004
KD-100ZD9
KD-75ZD9
KD-65ZD9
KD-49XD8305
KD-43XD8305
KD-55XD8005
KD-49XD8005
KD-43XD8005
KD-49XD8077
KD-43XD8077
KD-49XD8088
KD-43XD8088
KD-49XD8099
KD-43XD8099
KD-65XD7504
KD-65XD7505
KD-55XD7004
KD-49XD7004
KD-55XD7005
KD-49XD7005
KD-50SD8005

About this download

Benefits and improvements from the latest update

Dolby Vision content is supported for video streaming apps/services installed on the TV such as Amazon Prime Video and Netflix. (ZD9, XE94, XE93 and A1 only)*
Voice search UI has changed
You can search content while viewing the screen. Press the [↑] button on the remote control to show all of the search results. Then scroll through the categories using the directional buttons.
- Before updating
- After updating
Introduces support for BBC iPlayer HLG HDR format (UK only)
Resolves an issue where the following message appears: "Samba Services Manager has stopped"
Resolves an issue where audio on TV speaker echoes when connected to Bluetooth headphones
Resolves Amazon Prime Video playback issue where the video freezes and lip sync error occurs
Resolves an issue where home audio amplifier does not switch input automatically to TV input when using "BRAVIA Sync Control" function
Resolves an issue where the TV input selector does not switch to HDMI connected player automatically when using the "One-Touch Play" feature
Resolves an issue where videos from NPO’s HbbTV app cannot be played (The Netherlands only)
Resolves an issue where sound continues to be heard from the Sound Bar after turning off the TV via the remote control

* Selected Sony TVs (ZD9, XE94, XE93 and A1 Series) will support Dolby Vision with the software update to be rolled out in Europe within April, 2018. To enjoy Dolby Vision content, the video streaming app/service must support Dolby Vision. For more information, please contact the app/service provider. In addition, after the Sony TV receives the software update, devices with Dolby Vision playback (such streaming media players and UHD Blu-ray players) that are connected to the Sony TV by HDMI will also require a software update to support Dolby Vision playback through the device. For more information on the timing of an update to a particular player, please contact the player’s manufacturer.

Re: Sony A1 OLED Firmware for DolbyVision

tahashi — Wed, 28 Mar 2018 16:01:49 GMT

FINALLY!!!!!!!!

I got this today. I've downloaded the Firmware and updated my KD-65A1 TV and it works... Dolby Vision is now available on the TV. My 4K Apple TV immediately recognized the availability of Dolby Vision and asked me if I wanted to switch to it on the Apple TV, which of course I accepted, and then it works... The colors are fricking amazing it just blew my mind. Mind you that Apple TV IOS 11.3 is still in Beta and has some bugs.

Now, just a word of caution, I ran into issues manually updating my TV. First of all, the online update does not work and it kept telling me that my TV firmware is up to date. So, I downloaded the Firmware, unzipped it and copied it to a USB stick. I followed instruction for manual Firmware update. The update started, and 25%, it just restarted my TV twice and did not give me any message. I checked the firmware verion (by the way, this is from the Help menu at the bottom of the content page not in the Settings), and it still showed me the old version. So, I did the whole process again after re-formatting the USB stick and re-copying the firmware to it. And still it did exactly the same without giving me any kind of message whether the update was successful or not, and still shows the old firmware.

I then decided to change the USB stick to another one. I repeated the process, and this time it completed the update and it told me that the update was successful. So I guess, the TV is really sensetive to the USB storage you use. Make sure that the USB storage you use does not have any errors, and if the update does not work, try another USB stick or hard disk, etc.

Good luck to all of you who were waiting for this update for so long, it is finally there. And Thank you SONY for bringing this out even before April.

So to conclude. This Firmware v6.2858 brings Dolby Vision to the indicated Sony TVs in the list of the Firmware announcement. It works not only for the content of the video streaming apps/services installed on the TV such as Amazon Prime Video and Netflix, but also to any device that is connected to the HDMI of the TV that supports Dolby Vision like the Apple TV 4K, etc. I noticed some minor issues though when playing Dolby Vision content on the Apple TV 4K which are not present when you play content of the video streaming apps/services installed on the TV, however it could be the Apple TV 4K issue as it is running IOS 11.3 Beta software which could have some bugs that are not fixed yet.

Thanks...

Re: Sony A1 OLED Firmware for DolbyVision

Jecht_Sin — Thu, 29 Mar 2018 09:04:50 GMT

Dolby Vision on the American Bravia has been working with the Apple TV 4K since tvOS 11.3 beta. So it isn't really surprising it works with the Apple TV 4K (wth tvOS 11.3 beta) in Europe as well. The question is if the Bravia's Dolby Vision profile changed and now supports all Dolby Vision HDMI devices (including the Apple TV 4K with tvOS 11.2.5). I've looked around a bit, but I could find only the old articles.

Anyway, updating now. My TV doesn't have Dolby Vision but let's hope they ironed out few more bugs...