topic Re: Switching on problem with 55A1E in Android TV

Switching on problem with 55A1E

jukbee — Sun, 08 Apr 2018 17:50:40 GMT

Hi all,

Usually when I switched on the TV using remote control, it would just turn on.

But now, in the last few days when I power it on, the LED light on TV will lit up with black screen for 4-5 seconds then it will do the full reboot (spinning android logo). This happens every time.

I did the factory reset but the problem persists.

Anyone knows the fix?

Thanks in advanced.

Re: Switching on problem with 55A1E

dutchice — Sun, 08 Apr 2018 20:28:59 GMT

I am actually having an issue very similar to what you are describing. May I ask you to test if you also are facing the following:

Set the TV to either a Digital Broadcast or Satellite Broadcast channel.
Restart the TV manually from Home>Settings>About.
When the TV finishes restarting and is showing both picture and sound on the channel it was prior to restarting, wait for about 30-60 seconds without touching any buttons on the remote.

Do you loose the picture (black screen) while the sound still goes on in the background?

Re: Switching on problem with 55A1E

jukbee — Sun, 08 Apr 2018 21:06:17 GMT

@dutchicewrote:
Do you loose the picture (black screen) while the sound still goes on in the background?

I tested what you asked. I didn't loose anything. It shows both picture and audio.

Re: Switching on problem with 55A1E

dutchice — Sun, 08 Apr 2018 21:25:30 GMT

Oh well, then the two issues are not related. Thanks for testing. Is your issue intermittent or consistant? Maybe it has to do with lets say a USB HDD or USB Device you have hooked up? I'd try to see if disconnecting all cables and devices from the back won't/will make a difference.

Re: Switching on problem with 55A1E

jukbee — Mon, 09 Apr 2018 10:59:19 GMT

@dutchicewrote:
Maybe it has to do with lets say a USB HDD or USB Device you have hooked up? I'd try to see if disconnecting all cables and devices from the back won't/will make a difference.

Unplugged everything as you suggested but it doesn't fix the problem...😩

Re: Switching on problem with 55A1E

Small3y — Wed, 11 Apr 2018 20:46:55 GMT

I am having the same issue. Differnet TV 55X8005c.

Going to try reinstalling the firmware.

Re: Switching on problem with 55A1E

jukbee — Thu, 12 Apr 2018 18:16:28 GMT

Well, engineers came in today and they couldn't fix the problem so they had to take it to workshop.. 😞