topic Re: amazon app in Android TV

amazon app

stewartgordon4 — Thu, 18 Jan 2018 14:37:02 GMT

i have just got the ubp-x700 i was checking the amazon app on the player and i found the same problem with the app as i am having on my kd65-zd9 which i have been having since feb 2017 i got this player on 15 01 2018 does any one know why this is happening

Re: amazon app

Sean_Mc — Fri, 19 Jan 2018 10:29:06 GMT

Hi stewartgordon4,

It might be best to get in touch with Amazon directly for assistance with the problem you are experiencing.

Let me know how you get on?

Thanks,

Sean Mc

Re: amazon app

stewartgordon4 — Fri, 19 Jan 2018 11:41:42 GMT

thanks for your reply i got on to amazon they told me to get on to sony when i got on to sony they tol d me to go to amazon i seem to be going round in circles getting nowhere fast

Re: amazon app

Jecht_Sin — Sat, 20 Jan 2018 07:02:49 GMT

@stewartgordon4 wrote:
i have just got the ubp-x700 i was checking the amazon app on the player and i found the same problem with the app as i am having on my kd65-zd9 which i have been having since feb 2017 i got this player on 15 01 2018 does any one know why this is happening

It would help if you explain what kind of problems you're having.

Re: amazon app

stewartgordon4 — Sat, 20 Jan 2018 10:48:25 GMT

it is the same problem i reported on feb 2017 for my kd65-zd9 the picture judders and the sound drops in and out all the other apps work ok it does not matter if i am watching hd or uhd it happens with both yet i got the new 2017 amazon fire tv in oct there is no problem with it the picture and sound are perfict

Re: amazon app

Pascale_F — Sat, 20 Jan 2018 11:31:18 GMT

Hi Stewart,

We have escalated this for you, so someone should be in touch with you soon.

Thanks,

Pascale

Re: amazon app

marcobremb — Sat, 20 Jan 2018 11:55:12 GMT

Yeah. EVERYONE has this problem with the Amazon Video app.

I mean... everyone. And Sony has never done anything to solve this problem.

https://community.sony.co.uk/t5/android-tv/amazon-video-juddering-issues/td-p/2299772/page/5

Re: amazon app

Kuschelmonschter — Sat, 20 Jan 2018 12:05:48 GMT

Judder and audio dropouts are very common to Amazon Video on Sony Android TVs. Most of the time you have to restart playback in the beginning to get it somewhat running. It might also help to initially pause playback for some seconds. But there is still intermittent judder and audio dropouts that might occur every few minutes unfortunately.

Re: amazon app

marcobremb — Sat, 20 Jan 2018 12:05:10 GMT

Still... it's unbelievable to have problems like this one (that can be clealry fixed with a patch) since months in TVs that costs over 1000€

Re: amazon app

Kuschelmonschter — Sat, 20 Jan 2018 12:07:49 GMT

And even worse than that is that it is not getting fixed. Amazon Video experience has been bad since the very Sony Android TV beginnings in 2015. It got even worse with the Marshmallow update.

marcobremb schrieb:
Still... it's unbelievable to have problems like this one (that can be clealry fixed with a patch) since months in TVs that costs over 1000€

Not to mention an OLED, which costs multiple times that...

Re: amazon app

marcobremb — Sat, 20 Jan 2018 12:10:10 GMT

Nougat is the same terrible experience.

And it's simly unbelievable that they don't want to spend time for fix this.

I mean... it's a CLEAR problem. Everyone has it. Why not try to fix it? WHY?

Re: amazon app

Kuschelmonschter — Sat, 20 Jan 2018 12:12:26 GMT

A Prime Video app is on the horizon. Hopefully it will change things for the better.

Re: amazon app

Kuschelmonschter — Sat, 20 Jan 2018 14:02:02 GMT

I just watched Spectre on Amazon. About every 1-5 minutes I had video judder and audio dropouts of 1-2 seconds. Veeeery annoying.

Switching from Dolby 5.1 audio to stereo PCM improves the situation quite a bit. Instead of a dropout I am only hearing a subtle distortion at times. To me it clearly looks like an A/V synchronization issue.

Re: amazon app

Jecht_Sin — Sun, 21 Jan 2018 09:43:12 GMT

So, as @Kuschelmonschter is already aware of, I have eventually found and installed the Amazon Video apk for the Nvida Shield, version 4.2.43 on my 49XD8099 with Android 7.0 (ATV2).

I tested it a bit and the experience is waaay superior. I may still get some minor audio stuttering, especially after starting the videos, but nothing as awful as with the stock app (audio constantly dropping every few seconds). The subtitles look a bit different as well, thinnier, more like in the Prime Video app for the Apple TV 4K (which I happily own and I have zero stuttering with it. All right, the ATV 4K has an 8-10x more powerful CPU...). But I have been told it doesn't improve much on ATV1. Probably due to the weaker CPU.

The interesting thing is that it is actually a second Amazon Video app, the Application ID is different and so one gets the two copies installed. In case it works one may just disable the stock Amazon Video app (eventually re-enabling it after an Android update. If that will contain a new version for Amazon Video as well). Also, the one for Nvidia takes much more disc space. I think around 140-50MB vs the 50-60MB of the stock app. Maybe because it is a system app and somehow Android doesn't count the space on /System..

I have the apk on my Google Drive, but I am afraid I can't share it, because the link would be most certainly removed.. Still one should be able to find the link in reddit, googling for "finding prime video for android tv apk reddit". Then search in the reddit discussion.

PS: Oh, yeah, I forgot. Changing the volume from the TV remote or going into settings it still stutters..

Re: amazon app

Sean_Mc — Tue, 23 Jan 2018 14:26:44 GMT

Hi Stewart,

It would be extremely useful if you could reply to the last email you received from Sony with a short video showing the juddering while playing content through the player.

As for the issue on the TV, a new firmware update will be released in the upcoming weeks to address the issue.

Thanks,

Sean Mc

Re: amazon app

Kuschelmonschter — Tue, 23 Jan 2018 16:01:21 GMT

Jecht_Sin schrieb:
I tested it a bit and the experience is waaay superior. I may still get some minor audio stuttering, especially after starting the videos, but nothing as awful as with the stock app (audio constantly dropping every few seconds). The subtitles look a bit different as well, thinnier, more like in the Prime Video app for the Apple TV 4K (which I happily own and I have zero stuttering with it. All right, the ATV 4K has an 8-10x more powerful CPU...). But I have been told it doesn't improve much on ATV1. Probably due to the weaker CPU.

Stock 4.1.70 works the same for me as sideloaded nVIDIA 4.2.43. I am not experiencing audio drops every few seconds though, but every few mintues. Such an audio drop lasts for about 1-2s.

Re: amazon app

SonyCPH — Tue, 23 Jan 2018 22:02:32 GMT

In my opinion it is not a Sony problem, as the problem is also present on the Philips Android TVs

Re: amazon app

Jecht_Sin — Wed, 24 Jan 2018 06:32:58 GMT

@Kuschelmonschter wrote:
Stock 4.1.70 works the same for me as sideloaded nVIDIA 4.2.43. I am not experiencing audio drops every few seconds though, but every few mintues. Such an audio drop lasts for about 1-2s.

Oh, so the stock app (also later release) is much worse on mine. With the Nvidia app I get more a situation like yours. Or no issues at all after the first 2 seconds.

@SonyCPH wrote:
In my opinion it is not a Sony problem, as the problem is also present on the Philips Android TVs

Sure it is Amazon fault. But it's partially Sony responisibility as well because if a new Amazon Video app is ready (as I think i have read it is), it's up to Sony to deliver it via a new firmware update. Let's see in February is a new Amazon Video version gets released.

Re: amazon app

marcobremb — Wed, 24 Jan 2018 19:30:13 GMT

Jecht_Sin ha scritto:

Sure it is Amazon fault. But it's partially Sony responisibility as well because if a new Amazon Video app is ready (as I think i have read it is), it's up to Sony to deliver it via a new firmware update. Let's see in February is a new Amazon Video version gets released.

I agree with you.

We need a software update. Last update was in October...

Also the security patch still is August 2017