topic Re: SONY BRAVIA KDL-40EX653 in Android TV

SONY BRAVIA KDL-40EX653

saranamjoo — Sat, 25 Nov 2017 21:21:10 GMT

Why am I unable to accesses YouTube on my TV?

Re: SONY BRAVIA KDL-40EX653

Anonymous — Sun, 26 Nov 2017 18:08:08 GMT

Hi there,

I'll check into this for you you and get back to you.

Welcome to our forums.

Best wishes,

Re: SONY BRAVIA KDL-40EX653

Drewde — Tue, 28 Nov 2017 16:36:51 GMT

Hi,

Can you please give us a bit more info on the problem. Was it working before? Do you see any errors?

Thanks,

Drew

Re: SONY BRAVIA KDL-40EX653

saranamjoo — Tue, 28 Nov 2017 16:45:03 GMT

Hello
Yes it was working before but after we upgraded the TV it didn't work anymore. The massage that the TV gives is that it's not responding.

Sent from my iPhone

Re: SONY BRAVIA KDL-40EX653

Drewde — Fri, 01 Dec 2017 12:10:37 GMT

Are you able to perform a factory reset to see if that fixes the issue?

Thanks,

Drew

Re: SONY BRAVIA KDL-40EX653

saranamjoo — Fri, 01 Dec 2017 21:00:03 GMT

Hello
Not really are you able to tell me how to do it?
Thanks

Sent from my iPhone